Great customer service. Quick turnaround on claims.

The website is easy to use and the response time to my claim and refund was very efficient.

It takes forever to get paid back for vet visits. This year my dog was diagnosed with cancer. An he has have to have had surgery 3 times so his vet bills so far have totaled almost 25k. To no shock his policy is to renew on November 11th 2025 an to no surprise his policy has gone up over 150.00 so I went from paying 240.00 to 350.00 a month. When I asked why the increase was told due to the vets have increased so they need to as well. Funny part is my kids also have MetLife pet insurance an their insurance has not gone up.

The website is user friendly, the claim submission is clear as well as the claim communication. The claim payout is timely.

Always quick to review and respond and help with questions if needed.

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Easy to navigate online system and enter information

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MetLife pet insurance is fantastic and puts my mind at ease when caring for my sick pet. It’s such a relief to know I can give my dog the best and not go broke in the process. Love this company