You should allow insureds to specify the claim amount. I’ve had issues with adjusters misunderstanding the amount claimed in complex claims.

Advertisement for metlife and when you are signing up highlighted quick claim process. It doesnt say 7-10 days or longer to review & process claims. It is in the handbook very deep its not something clearly highlighted.

Like customer service, Dislike claim process, dislike time it takes to pay.

We've had met life for the entirety of one of our pups life. We got it the day we got him. You would think that given the fact that we've made claims for every vet visit and all his issues for the last 2 years, they would have all records on file and payouts would be pretty prompt - within the 3-5 day window that's advertised. But no. In the last year I would say only 1-2 claims here and there are within that window. Most are drug out for 10 days or more. And when emergencies come up and we drain our account for it, time is everything hence the reason for insurance to help with these costs. But they keep us in a bind by dragging out the payment. They say they need documents from the vet, but I've uploaded every receipt and soap note he's ever got, yet every time "more information is needed".

I submitted a claim that clearly stated the reason was Ear infection. Someone decided it was Environmental Allergy and denied it. I chatted online and he said send SOAP notes, which I did. Denied again and, per phone call, now they say it was denied due to a Preexisting condition. I've had insurance with them for more than a year. Are they saying she's had an ear infection that long? Really? Now I have to jump through hoops to appeal?? Unbelievable!!

No thoughts, just greatful

The claims are processed quickly. When I call the people I speak to are always pleasant and helpful

Is my first time applying. Seems like a good life insurance plan.

First time having pet insurance but since I have 2 dogs I figured I must. So far it seems to be helpful.

Thank you. My claim was processed in 7 days.