Couldn't just sign up for accident insurance. I don't know if that was my fault or that you can't just sign up for accident insurance. Also I tried to login to my new account three times and was unsuccessful. I don't know if it's because we have an annuity with you as well.

I insured my dog and cat for 12 years with Nationwide. I regret that I did. It was a waste of money. I never made a claim for the cat, but the dog had several surgeries after she turned 10. She had three benign tumors removed. Then she developed lymphoma and had a fourth surgery. Her ultimate, fatal condition was a trigeminal nerve sheaf tumor, which was inoperable. She died August 1. I paid them thousands of dollars over the years. Between $15,000-20,000 for the two animals. The reimbursements were a small fraction of my costs for care. At one point, she had a tumor removed from her eyelid. The bill: $3,500. The reimbursement: about $700. What's the point of paying for insurance when the coverage is so miniscule? I would have saved thousands of dollars by having no insurance at all.

When choosing dog insurance be aware that these companies want your business as long as your pet is young and healthy. As they get older and you use the insurance more frequently to cover your pet's medical expenses, they will start denying claims and raise your premiums in order for you to cancel or they will flat out cancel your coverage.

i was reading that both my cats would be billed toghter. then when i looked at the two emails i got they said billed seperatly? so what is it?

DO NOT EVER GET THIS INSURANCE THE ABSOLUTE WORSE! HAD SUCH A HORRIBLE EXPERIENCE. APPLIED FOR PET INSURANCE MAR 3 AND THEY CLAIMED IT WAS "APPROVED" BUT THEN SENT AN EMAIL SAYING MEDICAL REVIEWERS NEED TO REVIEW HIS BARE MINIMUM HEALTH HISTORY (HEALTHY DOG) AND THAT COVERAGE HASNT STARTED TOOK THEM 2-3 WEEKS BEFORE STARTING COVERAGE SO COULDNT GET 1 OF HIS HEALTHY APPTS COVERED. THEN ONCE THEY ACCEPTED IT NOTHING WAS SENT OUT. TRIED TO CREATE AND ACCESS AN ONLINE WEB PORTAL AND COULD NOT AGTER MULTIPLE ATTEMPTS. AT THE TIME I COULDNT LOCATE A PHONE NUMBER OR CONTACT US FORM AND WAS IN THE PROCESS OF MOVING. NEVER COULD FILE A CLAIM OR ACCESS ANYTHING. THEY HAVE KNOWN PROBLEMS CREATING ONLINE ACCESS WHICH I FEEL LIKE THEY DO INTENTIONALLY. ALL THE WHILE I PAID A DEPOSIT AND WAS GETTING MONEY TAKEN OUT FOR 3 MONTHS. I finally contacted my bank to stop payments because I couldn't figure out how to terminate the insurance. I asked for a refund because they stated if the insurance hasn't been used then you may be able to be refunded they switched it to say Marylands says you only have 10 days from "approval" which doesn't make sense because coverage doesn't start until 14+ days later. I was with Pet Embrace for 3 years and never had 1 issue like this. Their customer service was absolutely rude and said "well I pay auto insurance and I'm never credited back even though I'm not in accident" which is not the same type of situation. You get pet insurance to cover their wellness expenses it's more of a form of Healthcare than it is for a car. Save yourself the time DO NOT sign up for their Insurance go someplace else. Their coverage isn't even that great to begin with. If the pet insurance is this bad I can't imagine how any of their other insurance is.

The website is too difficult. You asked me at the start what my HOME zip code is. Then at the end when I wanted to purchase, you asked me my BILLING address, but I couldn't edit the ZIP code and I had to hit back, back, back all the way to the start to change the Zip code to my billing Zip code. They should have an option on the check-out page to change the billing zip code.

Coverage seems good. However, I had to fill in the form at least three times and at the end said something went wrong and would have to try back later. I am not pleased that two months, actually more than two months payment will be taken and the next month must be paid in addition to the two months. This is not like renting a house, it is an insurance policy for an animal.

Changing policies based on usage should be illegal. Insurance is risk pool not benefit usage under C&P insurance rules. 5 years had a grandfather in plan and now discontinued with outrouges 400% increase in premium. Claim more coverage but 90% of claims fall under a 5k illness plan. Lost all trust will never use ANY nationwide products/polices again ans be sure to spread the word.all previous 5 star reviews are likely before this 2025 change

I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought

Telling your customers that their dog would not be covered for any pre-existing conditions is a horrible business model and makes no sense. Why would someone get pet insurance if the insurance is not gonna cover what they need the insurance for?