When I buy a new car and enroll it in insurance, it is effective immediately? Why am I going to underwriting for dog insurance?

I filled out the application online for new pet insurance and when I submitted it, the website told me there was an error and it was not submitted. I chalked it up as a loss and moved on to the next insurance company to get a quote. The next quote I got was only marginally more expensive, so I went ahead and started my policy with the other insurance company. About an hour later I got an email that my application did go through, but it will be 3 business days before my policy starts. Now I have no one to contact to cancel the policy.

I get the Pet Insurance so that I can be able to go and do the things that I need to do for my animal so I can afford it. Just to find out that I have to go and pay for a physical examination first before you’ll even consider ensuring them, which is also covered by the Insurance no I didn’t end up going with a plan.

I had already got a quote and had to request a second quote which was higher than my first. In addition I have not received any new information on if it was approved or not

I am already disappointed in a company who I thought values the customer and demonstrates integrity. I recently signed my 2 puppies up for insurance. Same bread , same age same type of policy yet I was charged higher rate for one puppy than the other. That’s crazy! I reserve my judgment and decide ed to call thinking surely this is an error? I stayed on hold and the phone hung up, then after I called back A nice lady told me she could switch me over to the correct department. I advised I was not interested in holding for over 15 minutes only to not speak to someone. I instead requested a callback. Well no call back ever happened. I guess Nationwide isn’t as respectable as I thought!! My second request was a simple name change correction to one of the puppies. I again was advised by a nice lady that I had to grant permission and she gave me the link. That was done same day. Guess what I received no email response that this was resolved either!! How can I trust a company that has such poor customer service!!! Your rating is a deserving one star!!

I've been trying to sign up through work for weeks, but your site has been giving me errors every time I tried. Now, that I'm signed up, it's fine, but trying to navigate your site's bugs has been frustrating.

They drop old dogs when they get to costly, garbage company

I had Nationwide for my cat and they were great from 2007 to 2024. I had the full coverage plan, which became expensive as she aged and developed lymphoma at age 15, but it was worth the cost. It helped me tremendously to cover her drugs for the therapy and the visits to the oncologist every three months. The claims process was easy and their website is easy to use. The problem came in 2025, where they dropped the full coverage in California, and limited the annual maximum coverage to $5,000 starting in 2025. This was a drastic reduction in coverage and unfortunately I could not switch to another insurance company due to pre-existing conditions. In 2025 she became ill and required a couple of hospitalizations, so that blew through the $5K within the first three months. For my next cat, I will not be insuring with Nationwide and will seek out another insurance company that has a better reputation for maintaining a full coverage plan through the life of the pet.

I was charged but never got any policy info.

When checking out with the insurance policy an error appeared saying it could not be completed and to call customer service. I didn’t want to bother with that so I chose another insurance provider. Nationwide still charged me