Basically, they screwed me over on an accident, failed to defend me when I was clearly not at fault, even according to the law. Showed law to the adjuster. Adjuster said "There is nothing you can do, or show me that will make me reconsider my decision." I said "even the law, sir?" He said "Nothing." Then tried to get my claim file a couple years after the fact, and they essentially denied me access and blocked my access to my online account by changing something in my name and changing my DOB. Filed for breach of contract, and their lawyer answered claim saying "he's not our customer", trying to pin it on the underwriter, who, as it turns out, isn't even the real underwriter! It's a fronting arrangement with multiple layers of shell companies.......totally not transparent. Complaint to DOI has been under review, but way past deadline for response or resolution. This is gonna be a fun project. Anybody run into something like this before?