I recently found out that there were wrong 'occurences' under my name (list only) in family's auto insurance, which stated that i had two accidents between 2021-2023 "CLUE only". However, I did not have a license nor owned a car (my family only got the car in 2024). We had no previous insurance/cars, so these records were completely impossible and wrong. The insurance company asked me to contact LexisNexis to dispute and update it (because they said all insurance companies pulled that info from lexis nexis and there was nothing they could do to change it). Each time I called them, it was a min of 30 min on hold and when i finally got through to a live agent, they said their system was down so they could not authenticate anybody's ID and asked me to call back 24 hours later. I've been trying for 3 days, but each day an agent would tell me the same thing about their system being down/not able to help anybody at this point. LexisNexis also said that even after customers' ID were authenticated, it'd take 30 days to send a result by mail (another 7-10 days). It was a frustrating experience. Wonder if anybody had similar experience with wrong records from LexisNexis - thanks.