Infinity Selected Insurance Company - Dealing with insurance lowballing the repair cost
Hey friends,
I got rear-ended while waiting for the highway exit. It is pretty clear the other party is liable. The other car was a Nissan car and is insured by this Infinity Selected Insurance Company.
The insurance company acknowledged the liability, looked at the photos of my damage, and just sent me a check. But they also said I can reach out to any bodyshop for repair. I did, and the bodyshop found more damage inside and the repair fee is a lot higher.
What to do next then? The bodyshop said they will send the inspection report and photos to the insurance for an increase amount. I also think the bodyshop might be exaggerating a bit regarding their quote. Is this normal practice? What should I do to make sure the insurance don't deny the claim.
It's a brand new 2025 car so I don't want to pocket the money. I just want the car to be repaired properly.
Any suggestion is highly appreciated. Thanks a lot.
\-- Alex
PS: I live in Bay Area, CA.
Infiniti - Who is responsible for reimbursement?
Location: Texas
Mind you we have been a returning customer for the last 9 years to the same salesman at the same dealership. He has always gone above and beyond with taking care of us with exceptional customer service to the point of even driving 2hrs to deliver our last leased vehicle in our driveway.
So now the dilemma; we recently returned 2022 lease and signed a new lease for a 2025 at Infiniti dealership February 1st. After all the paperwork is completed we get keys for 2025 vehicle and drive home.
Fast forward to February 22nd I see the reoccurring payment of $975 from the old 2022 leased vehicle. Then on 26th another one for $1130 for new 2025 lease which was expected.
Wife contacts salesman and says he will look into it with Infiniti finance department. After a couple of days he tells us that Infiniti finance for the old lease had not yet received dealership check for the vehicle payoff, then proceeds to tell us after they receive it we would be receiving a reimbursement check in the mail “around” the same amount of $975 from old lease that we are no longer in possession of.
Wife contacts Infiniti finance and they basically tell us that the dealership is at fault and it’s out of their hands.
Now we are in April and salesman telling us he will get with GSM, but GSM is somehow always busy (out of office at auctions, yadda yadda). We have yet to receive the “check” or any further information on the matter from dealership.
This our 4th vehicle through this dealership with no issues at all and now this. What route do I take? Anyone else ever have this problem? Do I take legal action over $975?
INF - Visitors insurance for my dad
Hi everyone, my 77 year old dad is visiting me in May. It's his first time in the US. He has a COPD condition and we recently came to know from his doctor that he needs supplemental oxygen. He had to do a bunch of tests (spirometry, Hypoxic challenge) to qualify for it.
The thing is once he is here and it's time To go back, the airline needs him to redo the tests that he's already done. I talked to INF and it looks like they only cover an onset of a pre existing condition. But, this counts as ongoing care.
Can anyone recommend an insurance that will be helpful in this case? Thank you so much.
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