The representatives were nice but the company is a ripe off. They don’t cover anything and is a waste of money. I would just put $50 in a savings account each month to use for vet appointments and that better use of your money then never having the insurance cover the amount.

Our premium went up more than $60 a month to $213 a month even though we had no claims last year and I’ve only had one in the two years we’ve had the policy. I was told it was because bet expenses have skyrocketed and our golden retriever turned 9 and they are prone to certain diseases.

I filed my claim and have heard nothing from Embrace!

I loved Embrace until I received the premium increase. It doubled to 3100 for both dogs. I spoke to them and she made suggestions but could not tell me if I made changes if I would get my money back. One of our dogs did not have any claims. The other had about 5 but nothing expensive (ear infection/cough). I went to use the app as she suggested and the error message came up Oops something is wrong. I agree app there is.

Don’t get this insurance. Fine if you have a puppy, but if you use it or your dog happens to get older, they will make it so unaffordable that you will be forced to cancel. And then you will have a dog who will have a preexisting condition so that you can’t get other insurance.

I was happy with this insurance, but at the end of last year they raised my premiums by about $150..I think this is excessive as I have been a member for over 5 or 6 years..That is excessive!!!!!!!!There is no reason for that!!!!!

The company is good, pays claims in a timely manner. It's the App that's frustrating. Extremely slow to process anything, causing me to give it up for the day. And the user interface could use an upgrade.

I have been a Embrace customer for a quite a few years now. It is not what I expected. My advise is if you ae looking for pet insurance do your due diligence research so you can get the best pet care. It is not the associates, but the options offered, there are so much more out there to consider.

We have two dogs with Embrace Pet Insurance. We filed a claim with our second dog, and with the printed documents. However, Embrace wanted the written notes from the Vet which were not sent to us. How can we send the written notes when the vet doesn’t send any or has none? We wasted the fees paid for the wellness and have to wait an entire year before we can obtain any wellness claims until our dog reaches it’s first anniversary with Embrace.

They raised my rates 67% after my first year. (3 cats under 4, no health issues). They could only say it was due to inflation and increased vet costs (despite the fact inflation and vet costs did not increase 67% this year).