I went to LensCrafters for an eye exam and new glasses and gave them my insurance information, signed the usual intake documents and paid for the retinal imaging. They told me I was all set and didn’t owe anything else. I have Davis Vision which is covered under LensCrafters but apparently my exam is not covered as I received a call from them asking me to provide a second insurance and that the coat is $179 if not. No one told me before, during, or after my exam that my insurance wasn’t in network and I didn’t think anything of it bc Davis Vision is almost always within network. Even during my visit, one employee had me wait so they could “double check my insurance information”. That would have been a perfect opportunity for them to tell me it’s not in network and discuss the subsequent payment. What do I do here? Can I dispute this?

Location: Ohio I’m an Avis presidents club member and been an Avis preferred member since 2018. I travel a lot for work and haven’t hardly any challenges with them. I typically rent 25-30 cars a year from them. Last time I rented was in January with no issues. Two weeks ago I booked a car reservation only to have it get cancelled. I tried several more times only to have the same thing happen. I called the customer service line was told a bunch of reasons why each time until I was able to speak to a tier 2 specialist who had to work some magic to get it scheduled. I picked up the car with no issues and was on my way. Last week I booked several reservations as I’m traveling for work this week. Same thing happens. All of them get cancelled. I’ve spent HOURS on the phone trying to understand why. No one was able to help me. When the rep tried to book the reservation over the phone they aren’t able to. I finally spoke with a specialist who escalated and called me today to give me a broad statement that my name was flagged for legal matter so this is why the system wasn’t allowing me to book. She said she didn’t she didn’t have any more specifics. I’m completely surprised by this as I’ve never had any legal issues isn’t my life and I’m not banned from flying or renting from other agencies. My question is has anyone ever dealt with anything like this? Do you have any recommendations on how I can get this cleared out? I’m reaching out to find out who at my company has a contact at Avis but now am very worried that I’ll be stuck without a car on the road this week. Thanks for your help.