Been a loyal member for years. Got a rock to the windshield of a 21 Toyota Prius Prime. On March 8. I reported it and it got pushed to Safelite. They are the contractors that ACSC uses to replace auto glass. However for some administrative reason. ACSC failed to approve the claim to Safelite. After weeks of phone calls i finally get an approved claim. However they require additional ACSC approvql to unstall the requested OEM Glass. This gets approved. After 5 days i call back and i am told thatbwhen the glass gets in they will call to scheduleinstallation. This Morning Auto Glass Now calls me to make an appointment. Im there 20 minutes early. I come back ajd wait in office. Tech reports that he cannot run the OBDII decice that is required to calibrate the safety systems in the car. I ask if they want to call the insurence company, and return my deductable? They insist on showing me that it dosnt work. But they can replace the windshield with out calibrating the systems. I refuse. Tech gets on the phone with someone that walks him through connecting the device to my car. It works. I am again waiting again. Do I complain to ACSC? Safelite? Do i find a new insurencw company? Thanks in advance!