After months of premium payments and no issues, my poor pup developed an aversion to touch to much so that she winces in pain if you touch her. I took her to a vet who suggested a neurology work up was in order to rule out brain lesions or disc issues. I called Pet Plan to make sure my animals bills would be covered ($3700.00) and they said they would. After all work had been done I submitted my claim and was denied because my dog had been seen for anxiety months before. Despite being sent a letter from my vet stating the two conditions were unrelated, Pet Plan still did their job as an insurance company and denied my pets claim. We still have no answers as to why my dog is in pain and now cannot afford to see any more specialists. This company is garbage. Way to stand behind your customers.

I've been a happy customer for years. But no more. I just had to cancel my plan because I found out Petplan is quadrupling its rates. That's cost prohibitive for me and I'm sure many other people. Here's what they had to say about the rate increases:

UNETHICAL PRACTICES, DO NOT PURCHASE A PETPLAN POLICY!

PET PLAN was recommended to me by a neighbor. It sounded SO good that I quickly chose the $100 a month policy. I received no warning about any fine print or exceptions when I called, but they happily took my credit card and started billing me and sending me their newsletter.

Great to work with. Very responsive.

I spoke to a representative and they were terrific! I'll continue speaking to them as I move towards the biggest day of my life! Nothing beats great service by knowledgeable people.

Consumer Beware: This company is not transparent! I purchased insurance back in January online to find out a week later they were having IT issues so my policy never went through. So, I purchased the policy over the phone where I was never notified their deductible is PER incident. Yes, do not assume this insurance is reflective of medical insurance. They recoup their payout by charging $200 per incident deductible and mislead you about how this system works. When I went to dispute the payout claim I was told that if they listened to the phone conversation and found that I was not informed of the way the deductible works I would be refunded the $200. Nope! Another misleading statement as I have now talked with TWO supervisors who refuse to refund me even though I was told I would be. The supervisors even listened to the phone call where their employee said I would be refunded but NOPE they are unwilling to stand behind their employees lack of training or mistakes. I know pet insurance is a shady company but I thought I would give it a try anyways. Ridiculous. If you are looking for transparency and honest don't buy their plan. Purchase elsewhere!

Please never use PetPlan insurance company They use former employees in signing of emails and deny deny deny claims . Give them the boot!

Had much better experience with competitor actually covering our claims instead of having a seemingly bottomless list of uncovered procedures like petplan.

Don't get me wrong, the service is swift, and the people who answer the phones are pleasant. However read the small print because the less expensive policies are basically a worthless waste of money. They will come up with a reason for not paying you for almost anything. On the cheaper policies the commonest scam is that they only pay once for an illness, the commonest reason they will supply is that the illness is connected to another illness in the previous year, as a result they won't pay. So if you have an illness that takes a while to sort out your doomed, an illness or problem that is common e.g. bladder infection, teeth problems, foot problems they your doomed, because the first time your vet tries the least invasive treatment (which is good practice) and it doesn't work, any further treatment are a recurring problem and they won't pay. I would advise saving the premiums and using this to pay your vet bills, I think over the years I calculated that I paid 2 x the amount to pet plan than I paid to the vets, and received only a fraction of that in claims.