I purchased a healthy 2 year old Basenji from a breeder. Several months later, my dog had a bad case of diarrhea and I took him to the vet. They ran some routine blood tests and put him on some basic antibiotics. I filed the claim, but the insurer would not pay because I couldn't prove that my dog was unhealthy at the time of purchase. Even after submitting vet records from the previous vet, they still wouldn't pay. Not a good experience. I feel ripped off.

Have had them for years. Now my dog is getting to the end and I am looking for help putting her down. They don't pay for cremation, and the $1000 death part of the plan only pays out if the dog is under 8.

I have been paying for 3 years an insurance policy with petplan for my 2 cats, never had a claim. My cats have been followed by a vet since day 1. Recently one of the cats got into a fight with another one and needed treatment following infection. I filed a claim with petplan, attached all the required docs, even attached the medical history of my 2 cats as I was fearing my vet would not be prompt in sending the required docs. Well, they claimed I missed the 2012 history... Not sure how this affects my cat's recent fight but they never honored the claim, so I did not renew, because if they are making such a fuss about a small $300 claim, I am sure it will be hell if I really need them for a serious condition. It is impossible to talk to them except when you want to sign up or pay.