Their phone staff is either poorly trained or dishonest. I hope the former. I asked what do you pay after meeting the deductible? I was told 80? Of everything else. The correct answer is " after meeting the deductible for each illness or occurrence " we pay 80%. So I rushed to have some growths removed before the end of the year when my dog was still recovering from an allergic reaction to some medication..Because of this misinformation, I rushed to have growths removed that turned out to be malignant before the end of the year while he was still recovering from an allergic reaction to meds. It could have waited three weeks. Do not rely on anything they tell you. Read ALL the writing. BUT you can't even rely on that... My renewal letter said my premium would be $ 644.00 but they charged my credit card $210.00 which makes my premium $820.00. When I called they said their March 8th letter to me was wrong so they charged me the right amount because they made an error and my premium should have gone up. I am stuck with these disreputable people now because we now know that what my dog has been struggling with since the beginning of December is Valley Fever. I am waiting to see how they try to deny the claim. So is my Vet. So be careful with these people. I was cautioned early on by by a tech at a different vet's office about their unwillingness to pay claims. We will see this coming year. Last year they disallowed some and really hiked up my premiums so just ck with some vets.

I do not like having to pay my vet bill then AKC pet insurance decides if they will pay. I can just as easily put away 2500 dollars for by dog and not pay monthly bills as coming up with a large amount of money for treatment is very hard on working family’s. I will soon cancel my AKC pet insurance and so should you! They should have standard treatments listed that the vet can bill for and not make us pay first. People buy this coverage out of emotion and should read the fine print first. I will also add money each month to the 2500 for my pet or it can be used for the next one. Very dissatisfied AKC pet insurance subscriber!

NOTHING useful is covered. All claims are rejected! Waste of $$

We had PetPlan for 5 years for 2 dogs. I canceled a few weeks ago due to billing issues as the rep did not explain to me what was happening. It got really expensive and very quickly. It's my mistake I should of waited and talked to someone else. I technically did not even have lapse in coverage and when I tried to go and set it strait, my policy is already fully gone and I have to enroll my pets from scratch, nothing will be covered at this point after 5 years as everything is pre-existing. Thankfully we did not really use our policy, it was just always there if needed. Its very disappointing that there is no 30 day or anything especially for loyal customers who gave them countless referrals. Oh well.

I signed my two year old dog up for Pet Plan and requested a medical review. She had a fracture in her leg as a puppy when I got her from the humane society, and has not been to the vet for a single illness or problem in the past two years. Because she had SLIGHTLY less muscle mass in the leg which was broken, this is the list of exclusions they put on my policy. This basically means they cover nothing on the dog, so I am cancelling my policy. Go with another pet insurance company who doesn't significantly raise their rates and actually covers your dog's issues. This list is insane, really, renal (kidney) disease or an infection the dog has is related to a broken leg from two years ago? Clearly a veterinarian did NOT complete a medical review, because no vet would agree with these exclusions.

First claim handled quickly and paid wthini 2 wks. A very reasonable time. Next claim seems to be being ignored! Claim sent via em ail on 11/22/18. Second request sent 1 month later. They acknowledged receipt but still no answer or reimbursement but th e monthly continue to be paid by me. Maybe it was the holidays, but STILL, its been 2 mo. don't we all work thru the holidays?

I need this insurance in case something catastrophic happens (not for everyday vet expenses), but the per-incident limit is just $1500. The policy has a $11,000/year limit, which is great and would be just fine if there wasn't the $1500 per incident limit. If my dog needed an operation or had cancer or something that costs thousands of dollars, only $1500 would be covered. If AKC didn't have the per incident limit or had a per incident limit of at least $5000, this insurance would definitely get 5 stars from me.

We have sent in a claim for our pet and have never heard back from AKC Pet Insurance. This is very unprofessional.

I am now retired and on a fixed income. I have had this pet insurance for 6 years each year premiums increased this year I was not aware dental cleaning not covered and unaware that for a nominal monthly fee it could have been included. Very poor communication on AKC's part.Very dissatisfied, Never received communication when I submitted claim for dental cleaning that it was not covered until I called

Rates have been increased and procedures are not covered, difficult to understand what is covered and what isn't