It was not easy to set up. You have to wait 4 days to verify your bank account. Went with another company.

I agree with the many other reviews that they have gone drastically downhill the last few years. I've been with them for 8 years now and my premiums have more than doubled every year the last 3 years when I've made 0 - 1 claims / year, without any warning whatsoever. The coverage and ability to get reimbursements has gotten much worse at the same time. I was appalled to see my most recent new annual charge on my credit card statement when I didn't receive any warning and it had nearly tripled. I will update this review if they work out something fair, but I'm doubtful that will happen. Planning on canceling and disputing the credit card charge as this is predatory behavior. Unfortunately my dog has a pre-existing condition that he's developed while he's had Petplan that will make finding a new plan challenging, but I'm confident that we'll be better off even without insurance than with what Petplan is now offering. It's very sad because I loved them in the early days and referred them to many family members and friends :(

Called with questions on wednesday June 30 no one has called me back

Their site is a SCAM. These letters are useless and FAKE. This has to be illegal! They are promising medical prescriptions for emotional service animals and No doctor Ever contacted me. I was promised a doctor in my state and some bogus letter from Florida seas created Using a generic format that is fake. I was charged before even getting evaluated! They are refusing to refund me and are taking advantage of vulnerabile people with mental illnesses. These are not official Documents recognized by the law or medical field. BEWARE!

It took me 4 tries of entering my information before your website took it.

So far have not received any communication or contract. Peculiar!!!!

No one would take this and my dog died because noone would see her

I have submitted claims with zero response. I have reached out and zero response.

I have been a customer with Waggy for 1 year. Service was ok, but I just needed to renew an airline letter. The letter they provided was signed by someone who wasn't a licensed therapist and the airline rejected the letter. I looked up the licence number on the State of CA website and the license was indeed invalid. Waggy would not admit that the license was invalid or provide a new letter with a valid license. The customer experience was very poor, they don't provide an email address or and no one answers the phone. I tried emailing them from their portal but I kept getting an error and then a note that my account was locked for spamming. You get what you pay for, waggy is cheaper than the alternatives and now I know why. Buyer beware of this company.

I'm not happy that I have to wait 30 days before I could claim my pet bill