Not user friendly, delays

I tried signing up several times from the app but was unable to. However, once I accessed your website on a desktop computer, it was a simple process.

If you have a rescue dog, don't use Pet Plan! Especially if your animal was sick when you adopted them. They will claim everything is a "pre-existing condition" and not pay. I was told that because my dog had Giardia when first adopted that any claim for diarrhea going forward would be denied, even if the diagnosis was not Giardia. I also had issues with claims due to the fact that I have no idea what my dog's health history is or how old she is. Almost $60/month for two years was a complete waste! When I called to cancel the policy, the woman I talked to was extremely rude. She asked why I wanted to cancel-I told her, and she became super condescending. "Well you know that if something major happens, it won't be covered..." I told her I just planned to get a credit card for emergencies. "Well you know you have to pay credit cards back..." Thank you! I'm aware of how credit cards work. I told her nothing she could say would make me continue to pay for "coverage" with them, and she hung up on me.

I was expecting written info on what my policy covers and how to make claims, etc.

AKC's registration is misleading. One of the first benefits that AKC mentions is 30 days of pet insurance. However, it isn't until you pay and finish your registration that they tell you that your state does not qualify. Very misleading! I called customer service to see if they can remedy this situation, and they were unable to. They say that my purchase is non-refundable. They acknowledged the frustration and misleading marketing, but they did nothing about it.

It was easy but now how do I Get into my policy? I haven’t even received an email with my policy? Did I just get scammed? I hope not

I have been trying to contact Bivvy and there is no way to speak to someone directly

They have so many hidden policies. They try to use every single policy not to pay your claim. I double-checked their first page and checked it up to the payment page multiple times. I did not see anything about "Establishing a Baseline Health". I also checked the confirmation email that they sent me after buying the policy and did not see such a thing as well.

I tried to sign up several times thru Facebook ad but could not complete. Went to website and completed process in minutes. I have not received a card or any paperwork showing that I have insurance when I go to vet. Please send something to verify I have this insurance.

Reply from Bivvy Pet Insurance