Make errors more apparent. It took me five tries before I realized my passwords didn’t match.

I was not able to obtain the same healthcare program for both dogs. Only one.

This was my 3rd try in 2 weeks it kept kicking me off site. I would ne half way through application and OT would go blank and I could not get back on

I never saw the option to add wellness care.

Horrible experience today and no help at all. I have to go on their site to keep emailing support. When someone responds by email it says "No Reply to email" on top! Their phones are down and they refuse to call. They don't read entire emails and keep repeating themselves! Last year was good and our 3 pets got the ESA letters that expired this past April. So when I try to get the 1-3 pets for 150.00 like their emails keep repeating to do? I show them that I keep getting pop ups saying I already got the letters for those pets! BUT THOSE LETTERS WERE FOR LAST YEAR AND EXPIRED APRIL OF 2020 and I keep telling and showing SS of that! Still no help! Just them repeating themselves and never even looking into the issue on my profile! Such a rip off! Lousy customer sevice agents that email and wasted my whole damn day!

I've never heard of or had to "verify" my bank account!

I want to cancel. Where do I log in?

Won't do me any good if I have to wait 30 days.

This was not very easy using your service. It really didn't go into detail about what I can expect from your service and I'm starting to have second thoughts. I haven't even received a policy number. All I have is a booklet and a survey from you asking how it was? I feel like I should have given 1 star but I did like your prices but I would have been willing to spend more if it gave me a little more peice of mind???

It ok system I need to read little more carefully. But your insurance policy is worth the extra time.