It was easy til the very end. Then I wasn't sure if it went through or not. Obviously it did. This was my 2nd time trying so that was why I was concerned.

We just sign up but my daughter didn’t realized it covers only up to 1000 per year and so I hope we can get out refund since we need a bigger coverage for our dogs

I filled out the information and at the end it wouldn't let me click on an itwent off what gives?

I need complete info on my pet policy sent to my address

Okay I'll need a coverage proof

Love the payment plan so far haven't used insurance. Don't know what vet uses this Insurance

We started with PetPlan in 2013 when we adopted two rescues. As others have said, we had a big fee bump when they changed underwriters, but we stuck with them. The annual increases continued, sometimes very small, sometimes 20%. We've had some claims, and they were always very prompt and fair with payment; no complaints there. This year the rate for one of my dogs went up 73% in a single year (the fee for my other dog, just a few years younger, went up 20%). I couldn't believe it and called twice to ask them to recheck. They insisted there was nothing to recheck. The rates were set annually by how many claims they had, the state we lived in, the dog breed, and other factors they didn't explain. Well the dog's breed hasn't changed, and the dog has predictably aged one year. I told them I was shocked by this increase and disappointed that now (i) after all these years of sticking with them and paying thousands of dollars; and (ii) my dogs are reaching an age when we might truly need the insurance, their service has priced us out -- it would cost us $6000 a year for the two dogs for 80% coverage (it was $1400 for two dogs in 2016), with no idea how much those fees might go up a year from now. For all their verbiage about how much they care, I certainly don't feel like they care about their middle class customers getting priced out as our dogs age and their rates skyrocket. They are either passing on unacceptable operating costs to their customers or nudging those of us with older dogs out the door. A year ago I would have recommended them highly, but now, I'd suggest you create your own savings account and bypass these heartbreaking rate surprises.

Years back, before they switched underwriters they were a great company. We got a rescue dog and I bought insurance then took her to the vet. They noted that she needed teeth cleaning. We took her in a few months later for the cleaning and she needed teeth extracted. PetPlan refused to pay out because they noted the need for teeth cleaning in the initial visit. I wanted to cancel, because why am I paying for this if they are just going to find any way out of paying. I had to call and when I told them my problem, she boiled it down to pre-existing concern. So they have no intention of taking my issue seriously or offering better service, just file it under a generic header as a "me" problem not a company issue.

It says money back guarantee but it’s not true. My apartment refused to accept it since it looked like someone just made it on their computer and added a fake signature and since it had contact info it was rejected. When I messaged them about this and asked for my money back they pretty much said no just push it as they can’t legally do that therefore you don’t need your money back..

While the letter I received from the Professional did get my dog into my apartment building the gear was not worth anything close to what they are charging and was incomplete. After almost a month I still have not received ID cards for dog. Go with anyone else and avoid getting scammed. August 7. Still no ID cards. When I messaged them they responded that the cards had been sent. But USPS informed delivery never showed any mail in the system for me.