I am writing this review bc I have on my policy that dr appts would be taken care of such as routine care, however when I tried to submit paperwork for reimbursement it was denied. So I don't understand why it states that in the policy if they are not going t honor it. I might just cancel. Also, there is no way to communicate with anyone in person.

Absolutely worst customer service ever! Do not waste your money. I spent 2 months only to be told they do not cover tick born disease without proof of preventative. I provided receipts I had, but my mom and I shared stuff because both had big dogs and cheaper when bought in bulk (4 dogs). She has passed away and I have no idea of where she bought, or even if they would accept receipt if I found it. I have provided everything they asked for and then they wanted Doctor's notes? Seriously? They took my money for 6 years and try to make a claim and this was my experience. Sad and cancelling and looking elsewhere.

Jaren een dure autoverzekering bij hen afgesloten. Nu ik dan uiteindelijk na zes jaar krassen heb vanwege waarschijnlijk een winkel wagentje, reageren ze asociaal en totaal niet behulpzaam. Woorden als: wij zijn hoogst verbaasd dat u niet weet wat u moet doen en vervelende insinuaties zoals uw "nieuwe^ schade zijn blijkbaar voor hen heel gewoon. Er werken daar geen inlevende mensen en respect kennen ze niet. Ik heb per direct mijn auto verzekering opgezegd. Aan mij verdienen ze geen cent neer.ik dacht bij mezelf: now, go! En wel heel snel! Zijn ze echt niets waard.

PLEASE, if you really love your animals, stay away from this company. They are crooks. I am reporting them to a governing body who license insurance companies.

PETPLAN IS AN ABSOLUTE JOKE!!! Been paying into this since March 2020, after Asdas premium went up far too expensive. Unfortunately I had to take my poodle into the vets in October as she kept itching her ears, they did a check up, took an ear swab and prescribed ear drops, and ear cleaner, I paid the excess, and my vets who i haven’t ever changed!! Put through the claim, since then i have had nothing but trouble saying they want history, from me, history from my vets, i was then told that my vets have to ring their vet helpline to get more info, they have sent all the history, that in 2012 she has otitis off one ear, (I did not claim at this one)! So 8yrs so they’re now saying this ear problem of excess build up of wax, where it needs cleaning and might in the future need a deep ear clean, have been told it’s doubtful they’ll pay out!!!! They’re trying to make out it’sa pre-existing condition from 8yrs ago!! An absolute joke!! She’s to go back to the vets tomoz with the same ear problem that’s ongoing from the original claim in October, and may not pay out which will leave me with a bill for hundreds! How can PETPLAN quite happily take money from all their customers yet when we need them the most, especially at this financially difficult time refuse to pay out because a dog has otitis 8yrs ago!!!!

This company is a ripe off. Don't waste your money. I paid into petplan for 2 years when I had to put in a claim and they won't cover nothing. They lied to me when I signed up. I'm now told because my dog has been diagnosed with food allergies they won't cover anything to do with my pets tummy or digestive problems as these are all now considered preexisting condition. What is the point of this plan if they will not cover anything. and if you do actual get them to cover something they now consider it a preexisting condition and will NOT cover any future treatment.

Do not use PETPLAN. I have had my dogs covered since I got them...10 and 5 years ago. I did not mind the increase in fees, every company has to be profitable. BUT, recently my dog injured her knee. We took her in and a got a referral to a vet surgeon. After surgery we filed a claim for the 5K surgery. Our claim was denied because we did not take her in for a vet check up in the last year. Between our travelling and COVID, we did not make an office visit last year.

Terrible experience with this company. I was denied my claim, after paying premiums for nearly 3 years, on reasons that, upon my original sign up, was told wouldn't be a factor in the claims process. So I paid premiums for 3 years with them knowing any claim I made wouldn't be accepted. Then, when I did file a claim this past August, they knew within weeks that I would be denied, yet they continued to beat around the bush and make me jump through hoops untill today (end of October). Calling this vet, calling the emergency, calling again and again for months, already knowing it would be denied. Waste of my time, stress and money.

Sign up was easy, but trying to get a hold of someone is like pulling teeth! I called several times for 5 days straight and no one seems to know how to answer the phone! On to a different company who knows how to answer the phone!

Gave me a fake letter that my landlord rejected. Didn't respond to emails and cals requesting assistance. Currently filing a chargeback with my bank since this company has given me no response.