I would HIGHLY recommend not using them. My letter was denied by my apartment and they won't refund me. Even though there's a "money back guarantee".

Absolutely horrendous business practices. I signed up for pet insurance to cover my dog in January of 2021. We NEVER got what was promised or advertised, despite spending hundreds of dollars on premiums every month. Their "simple" app - NEVER WORKED. You couldn't even sign in let alone make a claim. They had my dog's info wrong, my contact information wrong, and when they "tried to fix it" they set us up for two accounts and started to bill us TWICE every month for their own mistake.  We provided an entire pet medical history that showed a clean bill of health and made our first claim at the end of April. They declined coverage because they couldn't open the medical history document INSTEAD OF CONTACTING US TO REUPLOAD. When we re-provided the documentation, they changed the reason for declining us to " the pet has a history of this injury" although on the pet history it says "they RULED OUT any issues with the pet." Because the site and the app was down, we had no way of knowing the information was not updated. We had no knowledge of the double billing until we looked at our statements. I must've called into the tech support department 6-7 times and spoke with various people who said "we are aware of the issue and will try to fix it as soon as possible" letting months go by with no fix. DO NOT WASTE YOUR MONEY WITH PET PLAN. Very very poor customer service, seems extremely fraudulent, and they will take advantage of you. They are NOT on your side.

I’ve reached out to customer service several times over the past few months the first time was a lady not very polite at all. I honestly was questioning keeping my plan. I most recently talked to Daniel Griffith who was exceptionally helpful! He was enjoyable to talk to and took the time to sort out the issues. His customer service was fantastic. Hopefully in the future there are more people like Daniel.

I've had this service for about 3 months. The technical issues are a nightmare. Right off the bat, we couldnt log in. Then we could switch over the email. Then they fixed the email issue, but the claims updates dont go to that email (which they cant change). I couldn't submit a claim because the app was down, then it wouldnt take the documents, then we couldn't upload the supporting documents asked for. Then the app disappeared, then if came back, but majority of it doesnt work. Its one thing after another.

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Beware of their claim submission process!

I needed help with my dog’s potty training, he was pooping everywhere and also eating his poop, I was very concerned. Our trainer explained that it was normal, she also told me to keep a potty journal to understand his potty routine. She advised on certain potty pads and when and how to take him to the same spot and give him treats right away when he goes to the bathroom. He now waits until we get home 90% of the time to go pee and poo outside. Our trainer was so helpful and answered us anytime we had a problem, even really late at night. I have told 2 of my friends who just got puppies to definitely use Doggo!

This is a real reviewPlease do not waste your money with this company.It all sounds sweet and good to go until you get your actual letter and when the landlord needs to contact someone to verify there is not a provider that they can speak to in your letter will be rejected they give you all this information about how you Call the HUD but that is not effective when you are going through the process please save every dollar that you thought about spending on this terrible website

No response on a simple question. I sent an email of wanting to cancel. From lack of response to an email from the day after I signed I am afraid I will have delayed responses for coverage.

This is my first time to have to make a claim and so far it has been a terrible and frustrating experience. Firstly whilst there appear to be staff to sell you a policy via phone and a very short wait time, to make claim and actually speak to someone there are 30 minute wait times with calls passed to an 'overflow agency' if not answered and dropped or cut off by staff if you are willing to wait to speak to someone.