I have not received anything concerning my pet insurance. I do not know what to do if I have a claim. I do not have any proof my pet is insured or anything. All know is that the premium was withdrawn from my account.

The type of services covered should be reevaluated. My dog was actively bleeding from the bite of another dog and I was told that because it wasn’t “life threatening” that it wouldn’t be covered. This was a Sunday and Monday was a holiday. So without going to the emergency vet, my dog would have had to wait several days. I took him anyway and will pay out of pocket, but in this situation it could have become life threatening if he had gotten an infection. I really disagree with this decision and am concerned about the threshold for coverage.

I had an eight and a half year old chocolate lab. Blood cancer went to emergency for 3 days and did not make it. Went through all the protocols with pawp. Took a loan out for $3,600 thinking I would get paid back $3000 because my emergency funds were activated they denied it. If you were thinking of joining this run, and run fast!

If only zero star is available. They don't cover as much as you think when it's time to requesting for reimbursement. So you'd be wasting your time, energy, and money paying for something that does not cover much. They cover up to 6 pets? But you can only file a claim once?

This is based on my most recent experience. Claim was submitted and over a week passed before I received an email it is still in review. That's been more than a week ago. Not a complicated claim. Disappointing as previous claims have been handled so quickly and efficiently.

Beware- Scammers, ordered a back seat dog cover. Never received one, no one to call, no way to refund my money. This company is terrible.

I bought an AKC insurance with the optional Breeder Coverage Endorsement. I was hoping that it will help in case I need it. Well, they just collect the money and don't even look at the claim, denying it right away. I had to call them, and after a long conversation with an agent, she send me an appeal form that I had to submit with a vet's records and I did. In a few days, I received a new explanation of benefits with a denial code D13 - Fees to diagnose or treat any illness or injury related to breeding, pregnancy, whelping, and nursing, unless you purchase the optional Breeder Coverage Endorsement. Are you kidding?? I was paying extra money every month for that coverage... I called them again and they said that they will send me a new letter with a new denial code and hunged up on me. Horrible insurance company!

This insurance is the biggest scam I’ve ever experienced. I’ve paid ever month for almost a year & submitted 4 claims from my Vet only to have every single one of them being declined, immediately! All claims were “supposed” to be covered & not even a single one was reimbursed. Total & complete waste of almost $1,000.00 dollars, down the drain. Do not make the same mistake I did. Complete bait & switch!

IF I COULD GIVE YOU A ZERO I WOULD! MY PUP SUFFERED AN INJURY TO HIS PAW, CALLED YOUR VET, TOLD ME TO TAKE HIM TO MY VET, BUT PAWP'S NOT PAYING. THE VET WAS SMIRK LAUGHING WHEN I SAID THAT'S NOT WHAT I WAS TOLD WHEN I SIGNED UP BY MATT! I TOLD HER RIGHT OUT TO GET HER LAUGHING SMIRK OFF HER FACE, MY PUPS ISSUES ARE JUST AS SERIOUS. I WAS CLEARLY TOLD AND STATES ON YOUR WEBSITE "EXTREME EMERGENCIES "AND" "AND" " UNEXPECTED EMERGENCIES"! YOU FRAUDULENTLY ADVERTISE YOUR INSURANCE, A HURT PAW IS AN UNEXPECTED EMERGENCY! THIS INSURANCE IS CLEARLY A RIP OFF!

So apparently, a dog that is actively choking on a bone does not qualify as an emergency vet visit? Not only did PAWP refuse my coverage of an emergency that my dog was actively having, I also had to jump through hoops to submit the information. I WILL SCREAM FRAUDULENT BUISNESS ALL THE WAY TO BBB.