I am not happy with your company, I wasn't even sure if I wanted your plan or not & ya'll just took $14.. I do NOT want this insurance & I want my money back.. Cancel this now..

I decided to utilize Pawp because I thought there would be less friction. I simply needed to order my pets flea meds. Well now its been over a month. Pawp still has not shipped the meds and my actual vet won't fill the perception direct to me because it was already approved for Pawp. Pawp has made no progress in the last few weeks. I'm messaging support every few days and they never have any updates. Again its been over 30 days, that's 160 working hours that they had to simply get this resolved but they still have not. Its a pretty simple process to get a flea med filled, now my vet won't refill for 3 months because that's the timeline for the next prescriptions. Not a great experience and it truly seems like whoever is in charge to resolve this has not done anything.

I chose Pumpkin for my 2 kittens after doing research about coverage, pricing, customer service and etc. hoping it will be decent since the reviews online seemed to be positive. I was SO WRONG. I’ve had Pumpkin for over 6 months and this has been my experience so far:

Not much to review yet. Just enrolled. Ask me again in about 6 months. So far so good…

Had a hard time signing up. I think I eventually had to use a different browser.

I tried to use my bank card and it wouldn't take it. I wasted valuable time trying to find out why, Finally I used by bank account and it took that.

We had no idea we had to wait a month before the insurance would process. We would of went with another insurance company.

The only reason I still have an active membership here is bc I accidentally auto renewed it. They are very short and snippy and kind of rude— if I’m being honest. They make you feel kind of dumb when you ask them questions, unlike other virtual vets I have used that are super kind and seem to actually care about my dog. Last month, she had to have emergency surgery and I only took her in because another virtual vet told me that it was absolutely an emergency! Pawp just said “yeah it’s probably an emergency” nonchalantly and didn’t really make me feel that worried that it was an emergency. I just don’t like how they feel cold in conversing with them when other apps have people that talk very warmly. When I’m worried about my dog I don’t want to talk to someone that’s being cold and acting like they are better than me, like I am a dumb dog mom that doesn’t take care of my dog. But I accidentally renewed my subscription so I guess I’ll be keeping it so I can use the emergency fund oh well

Hi, thank you to give me the opportunity to say that I still having a lot cuestions about this, and there is not way to talk with someone, and my cat guapo need to be check in the vet and I'm not sure if this is going to work, at some point I feel in the air.🤷

I'm still a little confused. You guys took my money but, after all my info done, I received emails to finish registration.