This is the worst service! I subscribed thinking it would be a great solution for me and my pets for any after hours emergencies. I have several animals and all are spayed and or neutered but one. Personal life happened and I did not get her in to be spayed in time and was letting a stray inside to eat and of course the unintended happened. Now my baby is having complications after hours and they just blow it off. The emergency fund does not cover a complication during pregnancy because "you can avoid that" in their terms. They don't even ask for video or photos to see if they can help. They basically say that since you let your animal get knocked up then their life doesn't matter anymore.

My bank account info for payment was not accepted and I’m not able to edit.

The person I "talked to" was very helpful and talked with me. She explained that I needed to let them know about taking Nugget to the veterinary hospital. She told me to call on my phone to find out if I can get help with paying for my dog's illness. First of all, I think the organization needs to make very clear how we are supposed to use the insurance. I didn't know that I was supposed to call Pawp before I go to the hospital. It is not what I am thinking when my dog needs to get help. Second, I tried to call and never got an answer, not before taking the dog to the veterinary. That was not helpful at all. I want to keep some sort of insurance for my two dogs. I do not have a lot of money, as I am retired. My dog's bill will be $1,250. And, I assume it will be more when I take her back for a check-up. I want to let you know that I am overwhelmed and would appreciate my suggestions for others. Thank-you.

I wanted to sign up online, but was unable to complete the process online and had to call.

You sent me three notices that my credit card was declined, when it was not. You cancelled my plan when I have a receipt.

Thieves & con artists, they'll sell u an additional "preventative care package" which alleges to include reimbursement for one vax & one annual check up, but if the vet finds anything, even just a mild ear infection then Pumpkin will not reimburse you for that annual check up after you paid extra for that. Also you first claim

Nothing has happened. I just got my policy today so I haven't had a chance to use the insurance to give it a honest review.

This is a average experience. Not so good but not bad either.i like the over all idea.

my dog is sick and i have to wait 30 days after I pay smh

Such a scam. I had a dog with bladder stones and they just denied the claim without any reasons. Have had the "insurance" for well over a year also. Beware of this company!