I researched pet insurances prior to getting our puppy & decided to go with Pumpkin. Even though they were more expensive than others they covered a little more & the reimbursements they said were quick.

I had to sign Ellie Rose up twice. had made the premium amount due of $22.00, gave bank info, but for some reason it never went through, nor was the payment deducted from my account. I was finally able to make connections with one of your representatives who worked with me too redo it all. To date, the amount of $22.00 premium has not been deducted.

If I could give zero stars, I would. My dog stopped breathing while playing with our 6 month old puppy & tweaked a disk. The pain was so intense he lost his bowels while not breathing. I could not get a hold of Pawp online while on the phone with ER Vets. I was just denied my claim due to my hurt dog having an altercation with an aggresive animal....playing with my puppy & my older dog had intense disc pain. This company is awful & if I could tell everyone this, I would. And red flag - you can call customer service but you can speak to NO ONE about your claim - EVER!

Had to try 4 times to get the application to go thru.

Well other than buying the service, I dont know

Very very expensive. I did not and will not sign up. !!

The sign in needs some adjustments on the password you need to be able to see what you type in

Don’t use Pawp it’s a scam!!!

On July 16, 2022, my dog had to be rushed to the emergency room. She was in distress due to an inability to breathe. When we got to the emergency room, the veterinarian immediately put her in an oxygen crate, sedated her, and told us she was critical. She was admitted to the hospital for a two day stay. I immediately called Pawp, and they were completely useless. The rep I spoke to was Julie, and she politely said "although it looks like she's in distress, her gums are pink -- I'm not activating your emergency fund." While my dog is in distress, I'm on the phone with Pawp -- I feel like I'm bargaining with her -- so I could get help for my dog. Julie eventually broke down and said "the most I can do is have your case reviewed after you pay for all services, and Pawp may or may not reimburse you." She went on to tell me how they're a traditional insurance company, and this is how it goes. And then said they have to do this because she can't tell if I'm just trying to get money. I was so offended by these comments, and I can't believe Pawp hires such rude people.

Just a terrible experience all around. First they had issues on their payment processing side saying my card submitted for payment wasn't working or some such nonsense when I had used that very card before that transaction and afterward and I never received a notification that a payer was trying to submit with it (as is typical). So their issue. And seperately when I asked their text rep a question about coverage for a stomach tacking, if that's covered she basically didn't know and gave me a 'maybe'. Horrific. You know the saying, you never get another chance to make a first impression. Just horrible.