Fast at taking money but no confirmation or info sent to me about the program that I requested.

Total and absolute waste of money . Open a bank account for your pet and divert £50 a month in there instead. I started pet plan at £35pm ten years later it’s £102pm. Pet plan DOES’NT cover anything. Nothing but emergency life or death care . Every time I go to the vet I pay from pocket £350 for this infection £750 for teeth removal / dental care, injections/ shots, check up and petplan doesn’t cover anything . The one time it did was 8 years ago when my dog got hepatitis and then your limit of coverage is a MEAR £4000 that equated to 4 nights in the pet hospital and some analysis. After 4 nights of paying extortionate fees for my dog to sleep in a cage at the pet hospital I was told she needed a £2000 scan but the mere useless pathetic pet plan coverage allowance is limited at £4000 these costs covered ONLY SLEEPING at the hospital AND MONITORING AND POOF IT WAS ALL GONE . No operations no medications nothing. Petplan would not come even a FRACTION close to covering for operations or any real issues . The coverage that Pet plan covers your pet equates to your pet getting a £4000 plaster but will be far far far close from covering any real sickness. And for this pittance of a payout I now pay £102 every month . My dog was given back to me after the £4000 was used up in 4 days and I was told there was nothing more they could do unless we were ready to spend additional thousands out of pocket . We don’t have that money . We took our dog and left making plans for her to die. I decided to Google for help and found a high protein diet can essentially encourage the liver to mend and so I ( not the vet not petplans stingy payouts) saved my dogs life . She is still alive by the care and actions I took without the help of any scam insurance company like Petplan . A years fees, 12 months at £102 pm equates to £1,224 times this by ten years is £12,240 I spent to get £4000 coverage . Pet plan makes no sense . They jack up the prices yearly and cover nothing apart from a fraction of the cost if you are in need. Get a bank account for your pet and put in £50 a month and then that money will be yours to keep if your pet stays well . I will NEVER NEVER NEVER USE PET INSURANCE AGAIN . What an absolute SCAM . They are into profiteering from the sick animals.

this is about the payment method. on my regular account i got scammed and my bank closed the account temporarily. i tried to make my monthly payment which pawp says the accept prepaid cards but they wont accept mine because its not linked to an account number. so in other words i tried to fulfill my monthly dues and they refuse to accept it. very disappointed d frustrated because now ill they will cancel me .

They will do everything they can to not pay your claim. I am cancelling and going to another company.

Everything went well except I had wanted to sign up both our dogs for $10,000 per year policies NOT $3,500, but that's what they both were signed up for. And I can't figure out how to upgrade to $10000.

Was miss led about what's cover I also got Wellness program then was told won't cover neutering.

This company is a complete sham. They have an arbitrary requirement to video call with their vet in the midst of an emergency. I had been communicating with their doctor all morning (and even attempted to video call her twice). I finally decided to take my dog to the emergency animal hospital after his face swelled and his breathing was shallow along with the vomiting and diarrhea I had already contacted her about. I communicated this with the vet and she was aware to the animal hospital. As I was the one driving, she wanted me to wait to video call with her until we were stopped (understandable). Once we arrived at the vet, she failed to respond when I told her that we had arrived, and before the doctors came out to get my puppy. Even though she was aware that we were headed to the emergency animal hospital and even though we tried to video call her twice in the same conversation, they still denied my claim based off of this arbitrary requirement. What a scam. I will be going through an arbitrator and/or filing this in magistrate court. This company is a joke.

This whole process is a total scam! Don't waste your money on any pet insurance. Just save towards an emergency fund.

Everything counts as pre-existing conditions, diarrhea,vomiting, you name it. To reject my claim, they even changed reasons.

I entered a claim in June,2022. My dog marble had to be put down June 12,2022. It is now August and I have no update on my claim. I no longer have a dog and you are still taking my money for insurance on a dog I no longer have, an no response on my claim with the vet bill that I submitted in June, 2022.