Doesn’t really feel worth the money.

Our claim was denied because it was not administered by a veterinarian. So the vet ordered the shot, but since their tech is the one that actually gave it, the service wasn’t covered. Ridiculous. Can’t cancel service and ever since I raised questions, every claim has been denied for silly reasons like this.

Took so much time and in a year I got a refund of almost nothing Pennie’s I am seriously considering cancel my subscription

Fetch insurance is a total scam, they have no phone number to contact them. After being a customer for one and a half years they would not even reimburse me for my dog's ear infection! the total invoice was 92.00 dollars. My monthly payments were 65.00 dollars!! go figure a scam.

service was what I expected

The amount of the repayment for our dog spay surgery was about 15 % of the cost! This insurance is not worth the cost!

Giving my review a 3 star because of the person I talked to on the phone. This review would be a 1 star if it wasn’t for him. Honestly wish I had an email I could contact to put in a complaint about the last chat agent I spoke to. I told him to put in a note of a complaint of his service but he ended the chat immediately so he probably didn’t. So I’ll leave it here instead. Absolutely rude and ignorant chat agent. Considering I also work in insurance and wouldn’t be able to act that way to customers at my job was just absolutely floored :) The call agent I appreciated and he’s the only reason I didn’t cancel my service completely. The chat agent I spoke to before the person on the phone left a bad taste for me though and seemed like he knew absolutely nothing and was completely rude and defensive about it.

Horrible. Over charge and no help. Look else where.

I purchased dog insurance for my service dog when I got him last April 2024. I also set up direct monthly payments to ASPCA to cover the premiums. As of last month, I received a letter stating that ASPCA canceled my coverage because I had not paid since August 2024. The fact of the matter is that payments set up from my personal account continued to be paid up until the cancellation letter came. I deleted that payment setup and I was furious. I have contacted ASPCA in writing and asked for reimbursement of that accumulated sum of premium payments from the cancellation date they stated and also requested all of my out of pocket and expenses I had to pay because the insurance didn’t cover these expenses sufficiently. What a racket. Vets these days offer much better payment options and those options are far and above much cheaper than ASPCA’s coverage and reimbursement. My suggestion is to stick with saving the animals, instead of pillaging from and with your inadequate and expensive pet insurance. It appears to me that ASPCA is about the bottom line rather than the safety and security of animals they claim to wholeheartedly support. This is my 2nd attempt at spreading the truth. I would have never thought ASPCA would go down this path of corporate corruption.

Terrible experience - they doubled our monthly premium after one year and automatically denied every claim based on a pre-existing condition even when there is clearly no connection between the two (even after our vet wrote an appeal letter). Their claims adjusters have little medical knowledge and it became clear after a while that their MO is to deny every claim regardless so you have to spend all your time and energy to appeal. You're better off self insuring than give your money to this company.