They were great a first but lately it’s been seeming like anything they can do to reimburse me less they have been doing. Some initial promises that were made to me have not been kept regarding reimbursement for flee, tick, and heartworm medication also. I am going to be looking at different companies for pet insurance.

They will charge you after you cancel!!!! Be careful!!! I have requested twice now for cancellation and have been charged twice now. On top of the fact they literally don’t cover anything. I’ve submitted multiple claims that according to the coverage should’ve at least had some sort of reimbursement. When I got absolutely nothing for it. Be careful as I’m almost positive I won’t get refunded for their mistake in charging me after I requested a cancellation.

I filed a claim under illness and allergies that it is covered supposedly by Petsbest, after taking my Dog to the vet showing skin allergies and got a prescription for it. After filing the claim it took like 3 weeks to get an email back saying "sorry for the delay, we are processing your claim now" then after another week I got denied on the claim. They just waste my time holding the claim for another month to get another monthly payment and then denied the claim. Be careful read before picking a pet insurance. And totally skip Petsbest scams!

They don’t message back when you message in on the app with questions about how they handled the claim and breakdown. I have written to them at least twice inquiring about two different topics and have never received a message back

Pets Bests denied a legitimate claim for coverage on the basis that it was a pre-existing condition. It was not. The website offers no ability to dispute a denial and erroneous explanation of benefits. Individuals are directed to call a customer service phone number that is not answered by anyone, even AI. Instead, a text message is sent instructing you to go to the website, or call the same customer service number that is not answered. You are placed in a loop that appears designed to frustrate individuals and avoid responding to inquiries. Pets Best provides no ability to dispute a claim and offer no actual customer service. This is contrary to insurance industries standards.

I would not recommend Pets Best. What was advertised versus what they actually cover is very different. My experience is pet insurance with Pets Best is a scam. They purposely make the fine print unclear and have basically denied every claim saying it is not covered even spaying or medication is being denied. It was a waste of money to sign up. Their policy is not clear and the amount of time it takes them to process a claim is easily delayed 2 months. Don’t waste your time or money. Use the Costco pet insurance instead.

Our cairn terrier accidentally swallowed a piece of plastic. She was taken to an emergency vet to induce vomiting. She is fine now. That was on November 4th. Embrace held up the claim for what they said was to check for pre existing conditions. Lame excuse because this was an emergency condition. Swallowing a piece of plastic by accident is not a daily occurrence. The representative i spoke to was not too kind about this. After giving Embrace one star in a previous review, they settled within two hours. I just hope I don't have to go through this every time.

Wildly expensive. Absolutely not

I submitted a claim and I got emails saying they could not read the invoice I took a picture and sent it they said they could not read it . They contacted the clinic and clinic sent them the invoice again I got a second email saying they never got it .. I am very frustrated I sent the same invoice twice and so did the clinic . I am really considering cancelling embrace . Still waiting for their response ,

I AM SORRY I PAI 6 MONTHS OF PREMIUMS & NOTHING PAI TO ME! SAVE YOUR MONEY OR GET ANOTHER COMPANY! PROMISES FOR CLAIM FORMS GAVE NOTHING !