Horrible customer service -- membership was auto renewed and immediately on the day of the charge showing up, I decided to chat with Pawp. I got agent Matt who states they're unable to refund whatsoever. Now i'm stuck with a service for $100 until October 2024 that I will never use. Have never heard of this from any other company.

Please do a lot of research before accepting this insurance!! This company price increases so much that after having coverage for several years, I am now told I have to pay over $220 a month! I just got an increase of $78 a month. When you increase prices this much year after year then it’s not affordable to have coverage after 4 years and most pets live much longer than 4 years. I will never use this company again since there are many other insurance companies now who have the same coverage plans and won’t increase so drastically each year so I can actually keep coverage to save my dogs life longer than after 4 years.

Like the others that have reviewed recently, Got the free T-Mobile trial, time ended and charged me $100 and say they are "not able" to refund. BS You refuse to refund. Call it like it is. Don't BS your customers.

Complete scammy app and company. Got a year free through T-Mobile then they charged $100 renewal with no refund or cancellation option. I've never seen a company refuse to cancel and refund the day your renewal is happening. Obvious bait scam to hope you forget this service and keep sucking money out.

i've been a police holder for over 4 years and during that time have made only one small claim. Now I have

Please avoid this company - they will find 101 reasons why they wont pay out on a claim - really despicable and cruel

My Claim was closed due to a request for records not being provided - but the actual vet records don't exist because no visits were made during the required period that Figo requested. I submitted an inquiry via email and got the automatic "we're working on it for you" email...and then nothing until this review request came into my mailbox.

Scam. Reported to New York Attorney General's Office. They failed to cover medical expenses. I paid an additional $14 a month for Emegency insurance.

You can’t file on the website, only the mobile app. The mobile app won’t let me submit my claim (“oops something went wrong”) is the message. This has happened every time I try. Then when you call customer service nobody answers the phone, ever. Worst customer service experience ever.

Every year our insurance goes up by almost $20 a month. Our dog just turned 5 and it’s almost $90 a month. Can’t imagine how much we’ll be paying when she’s *actually* old. And of course, I can’t shop around because now she has pre-existing conditions, like allergies.