Never cover cat sick period.

We've had Pumpkin for over a year and they have only paid a couple claims. They don't even pay for spay/neutering.

Never covers anything. Always a loophole why none of the claims are covered

I proactively collected all my dogs claims and submitted them directly to Embrace. They tell me they received them but my claim status is still "pending medical records" Representatives tell me its just going to be a couple days. It's been over a week. Very disappointed.

They want your money but don’t want to pay out anything, it honestly feels like a scam. As soon as a better option becomes available in the market, I encourage everyone to switch.

PetsBest denied wellness exam coverage and annual bloodwork by classifying it as part of a pre-existing condition. I am waiting to hear back on appeal, but it may be up to 60 days, and who knows how much longer if they don't like my documentation.

While ASPCA has created a very sleek and user-friendly interface for submitting and tracking a claim, I have found a NUMBER of deficiencies in their up front information and back-end service. While having a rep answer the phone quickly and having access to a kind veterinary nurse on the end of a telehealth line are all very helpful as a consumer - I was pretty floored to find that neutering and spaying aren't covered under their basic preventative care plan...the hard way. If you hope to be reimbursed for this VERY COMMON procedure, you MUST select their PRIME care package, in order to have any reimbursement for those costs. Since ASPCA did a poor job of making this information clear up front, I'm hoping this review saves someone else the trouble I've gone through. You have to read through all of the itemized treatments/procedures to see that it's not covered, which wasn't apparent, nor that there was even an upgraded insurance package available.

I'm canceling this insurance. I spend $95 per month and visit the vet yearly. This years' vet visit with shots and ear issue cost was almost $500. Pets Best gave me $0 reimbursement.

I did a lot of research on pet insurance companies before I chose Pet's. Best, I have to say I was a bit disappointed at the length of time it took to process my claim. I submitted my claim January 5th and My reimbursement didn't come until January 13th. I believe. Small is the reimbursement was it took an awful lot of time when it should have taken A few days

Terrible. People with zero medical knowledge are following a vague flow chart that is divorced from reality. An allergy will prevent your pet from getting reimbursement for ANYTHING because they are "secondary symptoms." Giardia is NOT a symptom of an allergy. Simply garbage. Cancelling coverage now.