Pressed the button 2 times by accident and you would not refund my money back.

My premium went from $29.05/month to $183.45/month with Healthy Paws. That is a 532% increase. When I enrolled I was told that I would see a 0-15% increase in premiums from year to year, but that was a lie. The upcoming increase is a FIFTY PERCENT INCREASE. And my pet has a preexisting condition, so I have no ability to change and receive the same coverage.

Dog was cut by a piece of tin; video conference with 'licensed vet tech' who approved emergency care. Submitted a request for emergency funds along with the receipt that the vet had provided to me. PAWP refuse documentation and requested full medical history with itemized/detailed vet notes surrounding procedure with a "7-day grace period" and if you are unable to acquire these docs from your vet and submit them 'your screwed". Vet didn't respond and I had to be in NYC for treatment of prostate cancer at Memorial Sloan Kettering.

Our policy is set on automatic renewal but I received no communication from Figo that our renewal was soon coming due. A simple text or email telling us our renewal was coming due would have been appreciated. Instead, boom, the new renewal rate showed up on our statement. C'mon Figo, not that hard to communicate something important like this, is it?

The process was easy. Answering the questions took about 15 minutes. I received my documents the next day via email. I submitted it to the leasing company we applied to and the paperwork was accepted by the leasing management firm within 24 hours. No issues! Very happy and it saved my husband and I from paying a $300 pet deposit and pet rent. Thank you!

I have been incredibly disappointed in Figo. The company goes out of its way to obstruct the claims process, via prematurely closing claims within 24 hours of requesting documentation, requesting documentation from veterinarians unrelated to the claim (even a veterinary office that had never seen my pet before), and using middle men in customer service to prevent direct communication with claims adjusters, and claiming pre-existing conditions if nothing else works. I feel that Figo does not care about the satisfaction of its customers or the health of their pets. I have cancelled auto-renewal of my policy, and have told other people to stay away from Figo.

I have been a customer since 2020 and was extremely upset after hearing there was no other way to lower my pet insurance. Then when I inquired about canceling I found out the only reimbursement I would receive is $84.00.

Very first claim was denied referencing previous history when even Vet in their analysis marked is as not a pre-existing condition. Still back and forth with them, but so far not really a great experience.

I was looking for pet insurance for a few days. And online all the sites seem to follow a pretty basic layout. The first option seems really affordable then you add coverage and it spikes pretty high. Not one company called to reach out it was strictly an automated email response. Pawesome insurance through 24petprotect had a wonderful woman Chris who reached out to me by phone and walked me through the process of selecting the right amount of coverage for my puppy Brady. I was confident in my selections and she even took the time to get my 1st months premium refunded to me as a kind gesture.

BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. Shameful.