I bought and I paid for a pet insurance policy and a wellness one as well as illness. I was told it was gonna be 2802 per month. They took out more than that. They took out double payment and they only refund it one now they say they never got no payment and they will not refund my money and they tell me my dog is not covered. I am very pissed off, this is not how you treat customers

Not a single claim has been honored. Not a single penny for a weekend long hospitalization for accidental poisoning. If that isn’t what insurance is for, then I don’t know what is.

Customer service was great, very polite when I called to cancel. The problem is the rate increase was astronomical for my 4 year old dog. Many other companies have better rates.

Please do not be tricked by this company for bringing you into their company at a reasonable rate, for them to have raised it each year between 15-20% and now in my dog's 6th year with them they raised it 40% over $300 in one year!

Absolutely disappointed with Healthy Paws pet insurance! I purchased their policy with high hopes of ensuring the health and well-being of my beloved dog, but was left with a feeling of complete betrayal. My poor dog had broken teeth which required expensive dental work. Imagine my shock when I discovered that Healthy Paws not only refused to cover the costs, but also did not provide any refunds!

I don't understand the insureance or how to navigate anything for help. We are hoping that nothing major happens, because we have so many questions.

STILL waiting for the $75 teeth cleaning for one of our two dogs. Unfortunately, it’s barel 1 star sit has been very difficult getting reimbursement. Highly considering cancelling monthly payments for 2 dogs. It’s just too much effort of resubmit records for simple dental cleaning. We were asked to send the same information 3x and only received reimbursement for 1 pet.

As any other insurance they will do their best to avoid covering your costs.

Intentionally cancelled my policy. I being a customer for over 8years. And suddenly receive an email that my policy cancelled. No communication before. Seems , now my pet is getting older and they know it will cost them. Stay away from this company

Probably the WORST service to use. DO NOT USE THEM! I repeat DO NOT USE THEM if you care about your furry friend. They won’t pay for any emergency. The only way they will pay if your dog is at death’s door. My dog had a major injury and they refused to pay saying he won’t die from this. So it is not an emergency. Please, go with Lemonade or Nationwide. They are at least a 1000 times better than this.