They continuously increase your premium. They do not work to communicate with your vet for any claim. I’m convinced they troll all of the review sites and get their bad reviews taken down. Look at Reddit if you want honest opinions from previous customers.

My new puppy had tapeworms. The vet couldn’t get him in for a week so I signed up for Dutch where I could get a virtual appointment within the next hour. Awesome! The vet was friendly and said I’ll order him some medicine. I went to the pharmacy to check out paid extra for the shipping and they said I should receive the medication within 1-3 days. Heck yeh! Well that was August 24th. It’s now September 2nd, no medication. I messaged customer service they said they were trying to contact my vet to get the prescription. So what’s the point of paying to see a vet on their platform? Now my vet can’t see us until the 17th. So I should have just made an appointment with our vet here. It would have been faster. I even asked the vet and he wrote “nothing I can do it looks filled on my end.” So yeh now I’m out $70 no prescriptions and still have a puppy with worms. Thanks Dutch!

Changing companies is confusing and it seems like our pricing will go up which makes me second guess my decision

Not happy with both vets I saw today.

I have a claim but I’m having difficulty finding where and how to file a claim. Now my monthly payment is past due and I have no money to pay for it as I was counting on my reimbursement for over $1000 visit to my dogs veterinary. I can make my payment if only I can get reimbursed. But seems like I’ll be dropped by you before I can even file

I like that I have something for emergencies and the flexible plans. I wish it was more transparent and up front with the Power Ups, I probably will not be renewing my wellness power up after this year. I also wish we were given a date for when we would be reimbursed so I could budget better.

I have been with this company for a little over 5 years now and I am sorry to lower their ratings. However, they are getting out of hand with this price increases and its becoming unacceptable. I went from the last increase to $183 to now $215. That is ridiculous! The only reason I give them with 2 stars is because outside of their price increase I never had an issue. I will start to shop around!

The coverage says it's immediately available, yet my claim was denied for an appointment that happened after I signed up for coverage and I've been waiting for over 3 weeks for customer service to get back to me on why, but it's radio silence on their end.

The representative Chaselyn was fantastic! She went over a lot of different options and helped me choose the policy right for our puppy. She was informative, knowledgeable, and professional. She had a great personality and excellent customer service! Thanks so much!

Quotes changed and monies charged to my account without my consent.