My new puppy had tapeworms. The vet couldn’t get him in for a week so I signed up for Dutch where I could get a virtual appointment within the next hour. Awesome! The vet was friendly and said I’ll order him some medicine. I went to the pharmacy to check out paid extra for the shipping and they said I should receive the medication within 1-3 days. Heck yeh! Well that was August 24th. It’s now September 2nd, no medication. I messaged customer service they said they were trying to contact my vet to get the prescription. So what’s the point of paying to see a vet on their platform? Now my vet can’t see us until the 17th. So I should have just made an appointment with our vet here. It would have been faster. I even asked the vet and he wrote “nothing I can do it looks filled on my end.” So yeh now I’m out $70 no prescriptions and still have a puppy with worms. Thanks Dutch!

I enrolled in your insurance 2 weeks ago and I haven’t received email confirming my insurance.

Changing companies is confusing and it seems like our pricing will go up which makes me second guess my decision

Not happy with both vets I saw today.

I have a claim but I’m having difficulty finding where and how to file a claim. Now my monthly payment is past due and I have no money to pay for it as I was counting on my reimbursement for over $1000 visit to my dogs veterinary. I can make my payment if only I can get reimbursed. But seems like I’ll be dropped by you before I can even file

I like that I have something for emergencies and the flexible plans. I wish it was more transparent and up front with the Power Ups, I probably will not be renewing my wellness power up after this year. I also wish we were given a date for when we would be reimbursed so I could budget better.

I found it very difficult to file a claim. I wanted to mail it because I don’t have a computer. I had to have a friend take it home and file all my vet visits. They even hung up on me when she was talking with me. But I have to say after allot of stress they paid most of the bills after meeting my deductible. My dog was a rescue and they wanted all medical records before I rescued him. I sent what I had which was not easy to get. I thought about cancelling but I will wait and see how it goes with my next claim.

Quotes changed and monies charged to my account without my consent.

I paid for the insurance on 8-28-24

The coverage says it's immediately available, yet my claim was denied for an appointment that happened after I signed up for coverage and I've been waiting for over 3 weeks for customer service to get back to me on why, but it's radio silence on their end.