The representative Chaselyn was fantastic! She went over a lot of different options and helped me choose the policy right for our puppy. She was informative, knowledgeable, and professional. She had a great personality and excellent customer service! Thanks so much!

The coverage says it's immediately available, yet my claim was denied for an appointment that happened after I signed up for coverage and I've been waiting for over 3 weeks for customer service to get back to me on why, but it's radio silence on their end.

I paid for the insurance on 8-28-24

I found it very difficult to file a claim. I wanted to mail it because I don’t have a computer. I had to have a friend take it home and file all my vet visits. They even hung up on me when she was talking with me. But I have to say after allot of stress they paid most of the bills after meeting my deductible. My dog was a rescue and they wanted all medical records before I rescued him. I sent what I had which was not easy to get. I thought about cancelling but I will wait and see how it goes with my next claim.

I got Figo pet Insurance for my 4 dogs. After almost getting through their waiting period my dog got a lump on her leg...it was not there prior to getting the insurance. Sure enough cancer..not sure what kind cuz it cost 500 to get it checked out. I was 14 days from it being covered and they denied it. I ended up after 3-4 mos having to put her down. In the meantime I decided to cancel all policies for my 4 dogs. It is now 31 BUSINESS days and still no refund. I have called several times to check on it and always told it is being refunded...I have asked to talk to supervisor a few times...always NO ONE is available...and always told someone will call back but NO ONE calls back...and NO REFUND AND NO HEALTH CARE when my dog really needed it. Don't waste your money. Set it aside in an account and if something happens you'll have it. I found other reviews --- too late--- on reddit and other places saying this company will take your money but not give you the health care you pets deserve. Find someone else!

The advertising is misleading. They can write prescriptions and help with your pets as long as it has been a previously diagnosed condition that was recently seen by an in person vet. This defeats the purpose of televet services. If the condition is new or hasn't been seen by an in person vet recently, they will tell you to go to an in person vet. Chewy has a free service that can do this, give advice when to go into a vet and when not to. The vets are limited by the laws in their state but the website doesn't state that.

This is a price gouging company. I had coverage with Many Pets for 4 years since first bringing home my dog. I recently moved states for work. When I called to update my address I was told my premium would nearly double in price from $32/month to $57/month. I have never filed a claim. My dogs health has not changed. They are taking advantage of a work move to price gouge and now leaving us with unaffordable coverage. They claimed it was due to the state I moved to being an "expensive state" but I called later pretending I was moving to a different state and it was the same price hike. This is not a trust worthy company and I would highly recommend looking elsewhere. If you look through google reviews you will find many similar stories unfortunately.

I’m very disappointed in how little they actually cover especially given that I upgraded with add ons like wellness—I’ve spent well over 600 dollars (just to keep in mind that I did sign her up as a 12 week old very healthy puppy) and did all the standard vaccinations / exams and Figo only reimbursed me 45 dollars. That’s it. I work in insurance and employer/ee benefits and I’ll never recommend this to my groups. The app is easy to use.

I have been trying to resolve a claim for a visit in mid-June with my dog for an emergency nail removal. This procedure required sedation and a minor operation to remove the entire nail to the toe. I just lost my other dog to cancer 3 weeks prior to this and I lost my first dog a couple years ago under anesthesia for a routine procedure. So I have a little bit of dog PTSD, particularly when it comes to putting a dog under sedation.

I like they are responsive when claims are submitted however I don’t like that doctor visits aren’t covered even though I got the preventative care included! Every time we go to the Vet, we pay over $125-150 and the insurance only pays $20 lol