This is the 4th canine I now have insured under Nationwide. It continues to amaze me that a company as large as Nationwide has a pet insurance site that reminds me an old dos version of software. You need to bring a contemporary look to the site. Also, it is ridiculous that after having 3 other canines registered on the site, I still have to enter the full information about my bio. You would think you would have that information readily available so I don't have to reenter the same information a 4th time! You need a very badly updated website. Also, the response time to inquires is very slow!

Do not trust whatever are saying! the claims take a least 30 days. They do their best to not paying your claims. They are not respectful at all when you are calling about your claims even their manager.

In three years time the price went up almost 300$. To expensive at this point

DO NOT RECOMMEND!!! This insurance will find any way to deny a claim and won’t give you a reason why! WASTE OF MONEY!!! If you are with VCA try their insurance instead, it covers way more and it’s the same cost!

I have had embrace for my St. Bernard since she was a puppy. She is 10 yrs old. My only complaint is the amount that embrace increases every year is insane. I was paying 235$ then 287$ and then jump to 435$. That’s a car payment basically. I’m actually at the point of just dropping the insurance and using a credit card and just paying it off. Even though she had a surgery 6 yrs ago which was $9k after adding how much I have paid embrace I easily could use a credit card and just pay it off over time. I have spoke to other insurance companies and they are so much cheaper with exact same coverage ( including a higher wellness amount at a cheaper price). It’s sad considering I have been a military member for over 45 yrs.

Horrible experience - pet lovers beware! MetLife is a grift and a scam. After drawing out the claims review process as long as possible, I was given ZERO coverage for multiple claims which, per my policy, are very clearly within coverage. Getting a hold of anyone useful is impossible, you only get bounced around from one customer service agent to another; all of whom are clueless and capable only of reading you your policy. A clear case of corporate greed; it has become obvious to me that in order to get my claim paid I will likely have to pursue litigation. Of course they count on you not doing that, on being able to screw over the little guys who don't have the time or resources to push for a fair outcome. Shame on MetLife. Can't imagine the cognitive dissonance required of the staff there. Such a perversion of what should be a critical resource to its paying customers. Stay far away and disregard replies from MetLife in the reviews here! They aren't actually helping these people out in any way - it is performative to assuage your doubts enough to buy into their grift. Don't be fooled.

Upon discussion with Embrace Customer Service I must change my review response below because the wonderful gentleman I spoke with who deserves a raise because he really is a fantastic person and employee, explained that my claims haven’t been reimbursed because I already hot my $250.00 quota. Which leads me to reflect on just how much of a benefit it is to pay for the extra coverage. ???

We have turned in a claim to this company they have conveniently denied our claim. But nobody can tell us why and they tell me there’s no one to speak with about the denial if there was a lower score I would give it to them

Its alright.

Too many emails that do not reference other emails Fetch has sent; the links to download information often did not work and I had to sign in multiple times to try to access what I needed.