I order a shirt a month ago and still have not received it. I've contacted them several times and they say oh it's back ordered. I finally asked if I could have my money back or a different shirt and haven't heard from them in a week. I also just looked at my bank account and they took $30 out of my account. For what I don't know because I never authorized it. So don't order from them because you'll never get your product and they'll take random money from your account which I'm trying to get back.

I had been using this service for the past six weeks in order to save on the cost of vet fees and medications for two of my five dogs who have chronic heart and kidney disease. The vets have been great. Customer service reps have been pleasant. The platform algorithms for Customer service and ordering meds are a failure by design unless you order directly from them and do not mind receiving them in 4 -7 days. They also want you to set up auto delivery which may be convenient but could result in purchases you no longer need. Chewy has the same system but is much more user friendly. Also Chewy has great telephone Customer Service. For two consecutive weekends I have had problems. I attempted on Wednesday 11/27 to arrange for a virtual vet visit. First available appt was on Thursday at 2:50pm ET. Vet prescribed three Rx ‘s and recommended I start them ASAP. I immediately attempted to order them with expedited delivery as well as to transfer a Rx for reduced protein dry food to the Banfield vet near me. I called Banfield and got all the information needed for them to transfer the prescription and sent it to Dutch. The problem is that Dutch has minimal customer service available between Friday noon PT AND MONDAY NOON PT. I attempted to follow the directions on the website for expediting the delivery of the medication’s and transfer of the prescription to Banfield. I read their Help menus and tried to follow their directions without success. The platform does not distinguish clearly the difference between vet prescribed orders, available orders, auto ship and your order cart . Faulty algorithms make the app very user unfriendly and difficult to navigate. Consequently, I eventually was told I would not receive the medication‘s or the transfer of the prescription for food until Monday, four days after my visit with the Vet.

“You’re 3,321st in line. About 27 hours remaining”

Pet plan take your money for extortionate premiums and always fail to pay up. They give every reason to not pay so why waste your money when our beloved pets need help they don’t cough up. Paid into the plan for many many years what a waste of money snd what an injustice to our animals when they need help! Shame on you Pet Plan. Now cancelled my contract

I signed up for Pawp through a T-Mobile offer using my phone number, which included automatic renewal at the end of the trial period. Unfortunately, I completely forgot about the recurring charges until I noticed them on my bank statement. When I contacted Pawp support to request a refund, they stated, 'Per our Terms of Service, we're unable to provide a refund for membership fees under any circumstances.' They also claimed they had sent a renewal reminder email to my registered address and verified its delivery. However, since I signed up using my phone number, I never received any renewal reminder email in my inbox.

total garbage. poor customer service, poor service, debatable business.

Horrible. Over charge and no help. Look else where.

I purchased dog insurance for my service dog when I got him last April 2024.

This company’s whole business model relies on people forgetting to cancel their membership fee. They offer free trials everywhere but drag their feet sending password renewals so that they can eventually charge their auto renewal which they say is non refundable regardless of how quickly you cancel.

It is the worst pet insurance on the market, this is a review from November 2024, they will never reimburse you for the invoices, they are a scam company, even the banks are suggesting you cancel since their accounts are always at zero