Online website kept crashing

I was immediately denied for a dog thats barely 7 months old?

The claim process that I most recently was involved with left much to be desired. The communication was terrible and my requests for an email or telephone response were slow to non-existent. I sincerely hope that going forward the claim process is better or I will be looking for other insurance options.

If I could give them zero I would. Made a hasty decision to switch from good long term policy due to rate increase and my friend’s recommendation. Not only did the sales rep mislead me on the significantly less coverage but when I complained they suddenly had a better plan available like my previous. I was instructed to cancel and apply again. After weeks of waiting with no coverage and no return calls, another rep said a letter was coming as that is the main form of communication. They were asking for additional vet exams and tests which I paid for and sent over. The exact same bad service experience happened again after weeks of waiting with no coverage and no return calls, another rep said they would not be covering any policy with no explanation even though I just cancelled theirs. So went online and ordered Pumpkin Pet.

The company keeps increasing premiums because they know you can't shop around due to the pet pre-existing clause. Completely wrong. I will be filing a formal complaint with the Department of insurance.

It's a scam they won't cover the life saving surgery for your cat

The company lied about coverage and refunded their premium money when they didn’t want to stand by their policy. I have already filed a complaint with the California department of insurance regarding this.

TO expensive, no coverage after paying $67 month for years

Scammers. Never covered a thing. Kept raising prices on me even though they said it would stay if we enrolled young. Claim to be the area I live in. Went from $21 to $49! They don’t even ask before they start charging you a new total either. I don’t understand how they can do that. Then I call to cancel and feel absolutely harassed. My husband was listening and was in shock. I had to literally hang up the phone because they wouldn’t pleading for me to stay and giving me sob stories of pets that died because they didn’t have insurance to cover. Insane experience. Do not trust.

Their ad says vet visit are covered, recently took my dog for her annual check-up and update her shots, my bill was over $300 and they only paid out $17. With all the premiums I paid out it could have paid for my vet visit. Cancelling my account today