Exceptional customer service on all levels. I had an issue with one of the credit cards taking payment, not only did I receive an e-mail but also a personal call. That got taken care of.

I have not had any issues with a claim being denied, or a delay in reimbursement. My biggest issue with Fetch is how much my monthly rate has increased over 5 years. From when I first enrolled to the new annual premium I've just received, I am paying 78 dollars a month more and $1000 more annually. It's becoming unsustainable and I feel that I am penalized for making any claims because you get a 10% penalty for reimbursement over $250.

Average at best. Rates increase, increase and increase for no good reason. Your typical insurance company, not much different from human healthcare.

The experience is average we are glad we did purchase pet insurance for furry friend. Understanding the reimbursement process is a little cumbersome, but overall they do follow through and get back with you and it has been very helpful

I want to try the service but it worries me that there is no customer support number.

since oct, dec and jan I submitted claims over 500.00 and have not recieved a penny I know its a renew date but since oct?? what is the sense of ins, if I can get reimbursed, I am low income and elderly I do not want to get rid of this dog she eats better than I do and is very loved

I sent in a claim on 12122024 and it has been approved and I'm still waiting on my check on 01042025. slow process

TERRIBLE COMPANY. This company is incompetent.

I was told that an invoice I sent for preventative care would take two to four weeks to process...for yearly checkup and shots. They have no problem debiting my credit card on time each month. I got this insurance in July and this is my first claim. DO BETTER.

I haven’t had a ton of experience with this company. I came over from a previous company that I loved but unfortunately could no longer get in my state.