Hard to determine what is covered and what is not. When you decline something at least send a email explaining why I shouldn't have to call.

Slow website. If I am paying just for illness and not for wellness at this rate, I am cancelling asap.

They changed my rates without telling me.

After several claims: is clear that preventive care reimbursements are not realitybase. Treatment claims (at least once) declined erroneously.

First off, I would like to say I loved how quickly I was responded to! I gave only 3 stars because I sent in two different claims and was told they were one in the same. They were different. One was from last year and one was from this year. Otherwise, I would have given 5 stars if I had been told that I couldn't submit a claim from the previous year.

This company sits at what is wrong with insurance these days--I had to create a second account for another animal per their rules and when confusion arose concerning billing and cancellation, they refused to reinstate my account even though the cancellation was unintentional and involved a compromised credit card. The agent agreed to reinstate my account after getting "approval" then the next day they canceled that "approval". They raised rates every year.

Never cover cat sick period.

We've had Pumpkin for over a year and they have only paid a couple claims. They don't even pay for spay/neutering.

0% coverage, no money back

1. It is frustrating to use your chat system as it was not getting me anyware. Due to circumstances with regard to using my debit card, I wish to make payments via e-checks which is more secure; and