Requested one policy and received another. Now I need to call back to change it which is an inconvenience.

I have been a customer for 5 years. We have never submitted a claim. My dog is about to turn 7 and they have now doubled my monthly fee. In order to stay insured they want $124.00 a month. Absolutely ridiculous. And now that my dog is 7 it's very difficult to get insurance. So basically, I have paid $3720.00 for nothing. If I continue with the insurance, I will be paying $1488 annually. I still have a $250 deductible, and the pet insurance only covers 80%. SO basically over 10 years I am paying Healthy Paws $10,260.00 for 80% coverage. I will take my chances next time.

I picked them because of the high ratings and price. After submitting two claims with them it has been nothing short of a scam. They conjure up the most ridiculous things to deny a claim and you can’t even speak to a live person to try and voice your opinion or attempt to prove that their information is blatantly false and nefarious. It is a frustrating merry go round of lies. I’ve given up. And now my dog needs to see a specialist and may need surgery and I have no insurance and now he will be considered to have an underlying condition that won’t be covered by a new carrier. I despise this company

I have had Pets Best for over 4 years. I never had pet insurance but got it when I got my greyhound. I initially picked Pets Best as they were partnered with Care Credit. She is very healthy and I have thankfully not had any issues with her health which makes me question the expense of pet insurance. However, I adopted a senior greyhound, who was re homed to me. I got a Pets Best policy on her and although it is very expensive due to her age, it has been a godsend. She was attacked and spent several days in the emergency vet to the tune of thousands of dollars. It was such a relief to have Pets Best reimburse the majority of the cost. As a former professional athlete, she benefits from acupuncture and laser therapy, Pets Best covers the majority of those costs. I am able to choose what coverage is right for each dog and when the Pets Best representatives have been very helpful in choosing coverage and giving payment options. Finally, Pets Best is usually very prompt with their explanation of benefits and payments.

Nationwide is not on your side! We've been with nationwide for 5 years, since my dog was a puppy. We had an excellent policy, 90% reimbursement, which we paid an arm and a leg for! They decided these policies wasnt in their best interest anymore and are taking them away from everyone who had it. They downgraded our policy extremely! Now we are most likely screwed since no insurance will cover pre existing conditions! So a big f u to nationwide! Save yourself and find a better pet insurance

I called because the website wasn't accepting my payment. The representative I spoke to also couldn't get it working so he told me Id get an email by Monday (this was on a Friday)... No email. I called and left three voice messages for him and no return call. I finally called and another representative told me that the file had been closed! I didn't have time to go through the entire process again at that time. This had been two weeks already. So, I finally got a nice representative who walked me through all of it. I had told him that had I not been referred by three different people, I never would have continued trying to get insurance from your company. In any event, Ken (at extension 6217) was lovely and he was able to assist me. Today I just received a letter stating that my new puppy is insured. I paid an entire year up front and now I feel more satisfied.

The big positive about my dog dying is that I can cancel an overpriced and largely useless policy with Embrace. Have been a policyholder for 4 different animals for over 10 years. Used to like them and enthusiastically recommend them. Something went grossly wrong with this company around 2021-22. Astronomical rate hikes, nothing covered, every claim submission a problem. Look at Forbes' ratings or WSJ. There are much better options these days than Embrace. All I can say is Embrace has essentially stolen from me and ruined my life dog health care wise for at least the last 3 years. AVOID.

Felt pressured to buy it. I have had 5 pets and no pet insurance and never felt I needed it. I thought I could terminate in a month or so but your site hides that information from us. Absolutely will never advise anyone to buy this. Poor customer service in hiding information on how to terminate.

I have had Fetch insurance for many years. When my dog was euthanized at 16 years old Fetch applied any claim proceeds against the 20% deductible per claim on the policy? The math doesn't work. I also had to submit the same information from the vet 3 times until they finally came up with their decision. This was the one and only claim in 16 years for this dog. When another dog under Fetch had cancer getting them to pay a claim required sending in the same documents again and again. They finally paid a portion, but not anywhere near the 90% on the policy even after the 10% deductible. I'm now with another company and hope they and not so difficult and might I say dishonest... The customer service reps on the phone were always very nice and helpful, but were limited by the number of times info had to be submitted before getting an answer.

This is NOT about any specific insurance Co. Regardless of how good a pet insurance Co. is and how well it pays claims, due to the greed of veterinarians who cannot wait a few days for insurance to pay them directly even upon agreement, but would rather let the pet die, run away from any insurance that does not pay immediately on the spot, unless you plan to use it for charges you can afford yourself. For true unexpected emergencies as critical surgeries followed by pertinent in-patient stays/treatments that can't wait, you will be throwing money away even with backup from cards as Care Credit which don't offer the majority as many thousands as are now required upfront, at the clinic. If vets had a different perspective on the way they look at urgent life-saving treatments and at their patients, this type of insurance would surely work.