Be more TRANSPARENT !!

I recently had to cancel my insurance policy within 24 hours, and I was charged a $12 enrollment fee. Dianna, a manager from MetLife Pet Insurance, mentioned that while they will refund the premium, the $12 enrollment fee is non-refundable and isn’t included in the premium. Just a friendly heads-up for fellow pet owners!

DO NOT BUY THIS INSURANCE, IT IS AWFUL. It pays 25.00 for flea meds regardless of how long they last. And keep in mind, this is an extra add-on, you have to pay extra for it. If I get anything for the flea meds, it will be a check for $25.00; a 3-month flea treatment of $75.00. I could have kept the premium and just bought the flea meds. I filed my first claim $275.00. I get an email requiring tons of documentation, vet notes, treatments, and history. Why you ask? The policy with SPOT has a pre-existing clause, SO THEY DON'T HAVE TO PAY. TRUST ME, STAY FAR FAR AWAY. MET-LIFE WAS FAR BETTER, THEY TAKE OVER A MONTH TO PAY, BUT AT LEAST THEY PAY...

My dog was 8weeks old when I opened this policy. His first vet visits were required to open this policy. Now, that I've filed claims I'm being told his claims are on hold for vet info for his health history 12 mos prior to opening the policy. He wasn't alive 12 mos before I opened the policy which is easily seen by the birthdate on the policy. So I call and they say there's nothing to do, just wait on the review process. After that I get an email saying the claims are on hold because they are still waiting on vet info from before he was alive. Beyond frustrated, customer service was just as confusing as these emails that I keep getting. About to cancel this policy. Customer service tells me to wait and emails come that say otherwise.

These are fake/paid for reviews. This company will scam you. There's literally thousands of real world examples on legitimate review sites of people getting screwed by these thieves. I received the email for the class action today.

I wish that I read the reviews before joining. When aspca says that they pay for preventative — they lie. I called around and could not form anyone who would spay or give vaccines for this minimal price. Not only that, they do not cover all of the vaccines. Which is sad. They paid less than 1/6 of the spay fee. I tried canceling the preventative part of the insurance — but then they do not allow you to cancel it. The racket is that once you sign up, you are in for paying all the bills yourself — and them. Sad. I am a physician and if human insurances did this — they would be sued and would not be in business.

HEALTHYPAWS is very deceptive in their non disclosure of jacking up your rates and worse yet, denying claims for no reason. I have three animals with this farse of a company and their new thing now is to say everything is a wellness check when it’s clear that an animal went in with symptoms and then diagnosed and sent home with meds and a treatment plan. I pay $$$$ for a plan that is disgustingly dishonest. Ever since Chubb bought them out they have become more and more dishonest. I’m so disgusted with them. Please do yourself and your pets a favor by not wasting a dime with this company there is no sense as they empty your pockets with their ever increasing premiums and then don’t cover your suffering animals. This is a mortal sin and they need to be called out on it by reporting to the Insurance commissioners.

This insurance will do anything and use any excuse to not pay claims. We have an adopted pet that was abused. So, they denied a claim for his allergies that he developed later due to the grass type in the yard. They decided that it was a pre-existing condition because they “ found lesions” in the vet report from the rescue. We appealed and our vet wrote a letter saying that the lesions were not allergies but due to abuse. Then , they said that he was viewed by our vet 2 days before the back out period!! All of that of course without talking about the premium increase! My daughter had 2 pets on the insurance, my son had one and we had 2. We all canceled!! It is a scam. Instead of paying premiums to them, I will put the premium in an account specially dedicated to dog care. No so called pre existing condition on a rescue dog, deductible or co-pay!

They are really messed,up they have a computer. Send out emails before, they check to see what's up. There's many other,pet insurance companys out there. Check around before dealing, with these people. Don't say I didn't,warn you in advance.😡

The response to my information submitted was excellent. Claims processed quick and payment indicated quickly as well. However, I am confused. When I signed up it indicated that I would receive 80% reimbursement. In most of the claim responses, I probably got back more like 25%. This is certainly better than nothing, but I may need to rethink what I am getting back for what I pay monthly.