If NO star was an option to submit with a review, I’d have done that! In big caps, DISAPPOINTED, HIGHLY! I will NEVER recommend this pet insurance to any of my friends and family for their furry kids! I bought this pet insurance for our 3 furry kids, a 10 year old Yorkie, 10 year old Siamese cat, and a 9 year old Shih Tzu. Our 10 year old Yorkie had teeth extraction, preliminary blood tests prior to the surgery and a microchip installation. My plan had the additional preventative care as well and all treatments were very clearly listed as covered! They had the requirement to have up to 12 months of medical history from the Vet! Fortunately, our furry kids are healthy and except their annual vaccinations, they hardly ever visit their Vet! Their Doc even makes fun that RIGALI-Malik kids are back for their boring annuals! This Insurance completed our Yorkie’s claim with $0 reimbursement with absolutely NO notes and a reason as to why nothing was reimbursed! I had to make numerous calls demanding an explanation! Their broken record was that we don’t have Tobias records for all 12 months and other vets! After confirming gazillion times that our kids always have had ONLY ONE vet since they became our family and that they hardly visit their vet except their annuals, WTH you want the vet to submit for every month that Tobias stopped by to say Hello in the month of January????? I have cancelled insurance for my kids and will NEVER reconsider them! They still have NOT reimbursed a dime! Stay away from them! They love to take the premiums and reimburse a big fat ZERO! Worst insurance and customer service EVER!

PLEASE DO NOT GET THIS INSURANCE! I have paid thousands in premiums for a very healthy 10 year old dog. They have only approved and reimbursed me a TOTAL OF $120! They have denied everything, even claimed her allergy shots and dental cleanings as "pre-existing", even though I have had my coverage with them for over 5 years, and her allergies just started a year ago. I also had wellness coverage with a $100 dental benefit. They denied this because she had plaque on her teeth, so they categorized it as an illness and not wellness. Isn't this why they get dental cleanings? To clean the plaque off? Absolutely ridiculous. They lured me in because of their affiliation with The Dodo, but they take complete advantage of people. They are a shameful company. I am so disappointed I wasted so much money with them before coming to my senses. From one pet lover to another, please, please, do not make the same mistake I did and give this company your money. Your pet would be much better served elsewhere.

Terrible, don't just stay away, run away. They are extremely slow to respond if they even respond at all. Questionable whether they honor their policies other than accepting your money. Absolutely the worst pet insurance I have had and in fact cannot recall any bad experience with any company as bad as my experience has been. I am asked to note date of experience in this submission, I noted the last date of my experience but my remarks cover over a year of having this policy.

BEWARE:….I would not use Dutch. They accepted my annual membership fee of 104.00. I schedule a telemedicine visit. I review the items recommenced. Dutch’s veterinarian’s recommendation email appears to not reflect my annual membership & wants me to upgrade my membership again. There is not a customer service number to call. All I wanted was antibiotics for an ear infection. The vet sales attempts me in his recommendations with $335.00 of unnecessary stuff. There’s no way to delete the unwanted items from the Vets recommendations. A customer can’t reach the customer service staff to discuss. It’s as if Dutch team is hiding from you after they receive your money. Maybe because Dutch is California they can over change. Spare yourself the frustration. I should have known this was too good to be true. Brent B Austin Texas

I have 2 Labradors insured by Fetch since they were puppies. They were evaluated for hip & joint problems by vet per requested by Fetch to wave a 1 year waiting period on hip problems. They have had their checkups with the same vet practice & are in excellent health. The have increased my annual premiums by double over the last 3 years for my one dog who is now 8 & the other dog who is 6 I just got her renewal & they have almost doubled that. They offer a lower premium by suggesting you lower your annual payout & increase your deductible which amounts to $10 to $12 a month. I did this with the older of the 2 when he

Horrible wellness reimbursement

Company is a SCAM!!!! You will never get reimbursement but they will take your policy payments. STAY AWAY!

I paid $20 extra for shipping and it still took over a week. Never using this service again.

I have been with Fetch for 5 plus years. all was going well until i had to renew last year. They increased my plan from $450 /year to $850 /year. i was okay with that since i had used their services the year before. But this year they increased the deductible from $300 to $1000 and only 50% reimbursement for $450. per year. I asked to keep my old plan and that was not an option for me. They were not willing to customize the plan or bend on any request. I either accepted the new plan or term the insurance coverage which i did and was quoted with another vendor for the plan i requested. I am very upset with Fetch and would not recommend them to any one.

I write this review one day after leaving a positive review for Alicia. I have been a customer since 2020 and submitted my first claim ever within the last week for my dog. Vet records going back to 2020 place a "note" on his chart 2 days before his waiting period ended that now led to a denial of the claim. Had I not sent the records from 2020 (which I barely remembered existed), would the claim have been approved in its absence? 2020 was a crazy time period for people and I got my dog in to see the vet when I could. To now see that for my first claim (mind you it's >$1,000) it is denied, it all feels very nitpicky for a time period where rules sort of went out the window with a focus on health and wellbeing. But not for Fetch. To me, this is not why I pay for Fetch and ultimately is the reason I just ended my policy. Also, rate increases have been unruly and to pay for another year of coverage when things would likely be noted as "preexisting" anyways, I might as well pay for the work my dog needs out of pocket and then he will have a clean bill of health with respect to that part of his body and another insurance company will not mark it as a preexisting condition like Fetch did. Such a shame and unkind business practice. (This was for mid-January 2025).