Adopted a pet from the humane society and was signed up for this insurance. Called to cancel, and instead of processing my request the rep would just seemingly ignore me and respond with manipulative questions. It was weird, I had to get really firm and just repeat “please cancel my account”. I’ve actually never experienced anything like that. Went from a neutral opinion and just not a product I need at this time, to a very negative opinion and actively telling people to beware/avoid. Not a company I will use in the future. Ever.

We purchased the best package we could. Costs us about $140 a month. Large dog, 5 years old, good health, UTD all shots and visits. Have the "wellness" pkg. Scripts, etc. My first claim Scripts was $242. Heartworm, flea and tic med for 6 months. (ONE Perscription) They paid $60. $60 is what they will pay for 1 year, max. I don't think the wellness part of the insurance is worth it. Deductible does not apply so not a reason.

Took 4 weeks to review a basic claim. I submitted all paperwork and records when I filed the claim. Definitely going to find a different company right away. 4 1/2 weeks and still haven't received my money from the claim.

Everything is really vague. I want to know why you guys ask for payment before sending me an estimate.

Scam insurance. Fetch was originally Pet Plan Insurance which was great. I had a yearly $200 deductible. It magically changed to $200 per illness when Fetch took over. They try their best to deny claims and they are very slow to process claims. It's a battle to get reimbursed. Impossible to communicate with. They are more than doubling the renewal premium to $325/month for my 14 year old dog. I will find other insurance or self insure. Nightmare insurance.

I've had insurance with Fetch for two pets for several years, luckily we never had to use it. I bought wellness insurance last year and have a terrible time with claims, valid claims get denied and you can't talk to anyone about it, I had to lie about the reason I was calling to talk to a live person. When they looked into it, they admitted they had screwed up. I'm still waiting for a reassessment though. I'm canceling and finding another company. Two stars because the claim was easy to file but that's the only positive I've had, people are nice but so what?

Not a good experience for our dog Coco. No option had to put her down

I don’t know how it’s gose prossee

I have pet insurance. They deduct $250 per year for maintenance. And they are supposed to return 80%. In the end, they only returned $500 out of $1,600. They don't answer in the chat, the phone number doesn't work. They took $250 twice. And the rest of the amount was calculated in an unclear way. Out of a claim of $450, they returned $7!

So far not too impressed after switching from Figo. It took over two weeks to have any communication regarding a submitted claim and nearly three weeks for the claim to be processed. I have the top tier wellness package and they didn't cover the vaccines, which are clearly covered with the package. I emailed to ask why and only have received an email back asking me to leave a review, rather than answer my question. Not a good look.