I would like to be able to talk to someone, just online and waiting for an email to tell me if I get coverage just feels like not much care

Spot was a totally frustation to us. Everything looked pretty when we signed up but as soon as we needed them after my first dog Tim went to surgery, everything fell apart. Tim had a non pre-condition proved by our vet through a letter and all the documents they requested. Till the day I am writing this, I am still waiting for an answer (after maybe 4 times trying to get a justification why they are not covering his surgey?) Just to give you an idea how much frustation and unsecurity they brought us, we have a pending case which they have stalled us since November 2024 and when I am writing this is April 2025. Every time we called them to ask for a follow-up, the new person talking to us said the process was never claimed before, or they ask for more documentation to evaluate the claim, or they just dont reply. Don´t recommend it at all, just why I am here in this website looking for another pet insurance.

$59.00 out of $420.00 sad.....64.00 dollar a month for 38 months. $2432.00 so far.... I have the 90% plan. Deny this, Deny that. 90 % percent off each item to maximize their deductions, instead of the total. So they can profit off anything they deny. These are our Pets. Gone to Spot..... And I understand the $250.00 deductable.

I just got me policy renewal in a 90% increase I asked why and was told it was due to my dogs age my dog has recently turned 3 years old and inflation was the reason.strange as the inflation rate is sitting at around 3%. Just another example of consumers being ripped off by insurance companies

They got greedy. They tripled my rate over the course of a month so I cancelled them. My pet had no existing conditions and never filed a claim. Called to confront them they said they had no particular reason just increased my rates. They could have kept collecting the same amount on my pet and everyone after and made more money than the tripled rate per month that only lasted a month. Not very smart and I’ll never use them again.

This company has become harder and harder to contact. When you do reach an agent, they are very nice and helpful. Over time, the rates have continued to increase.

I’d like to leave zero stars, but that’s not an option. Buyer Beware** I enrolled with Trupanion hoping for reliable pet insurance, but my experience has been deeply disappointing. When my dog Ringo got sick from eating paint last June, I signed up same-day after seeing their ad at the vet, implying immediate coverage. Turns out, there’s a 30-day waiting period, and they labeled his diarrhea a pre-existing condition, denying the $600 claim. I stuck with them anyway, paying $57/month. Then, in early 2025, Ringo had severe itching and redness all over Including his ears which were not infected at all, but itching from a new suspected food or seasonal allergy—totally unrelated to earlier ear infections caused by bath-time issues when he was a puppy. Despite paying $175 out-of-pocket (past my $200 deductible), Trupanion denied this claim too, linking it to those old ear infections. Their broad, unfair definition of “pre-existing conditions” seems designed to reject claims rather than help pets. I’ve canceled my policy and can’t recommend them—look for a provider with clearer, more honest practices.

HORRIFIC. I have been a customer since the petplan days (which was acquired by Fetch by Dodo and now is Fetch). My insurance has just DOUBLED. Went from $80 to $170 OVERNIGHT. NO explanation other than a new underwriter. THIS IS ABSOLUTELY outrageous, ZERO response from Fetch customer service, no explanation.

I am disappointed that I have not been able to sign in to my account.

Created a TrustPilot account to share this year's premium increase. As a loyal customer since 2011, who has been dealing with the already massive price increases every year since 2020/21 but forced to deal with it, I can't anymore and am being forced to cancel. Sharing this for the greater good, and won't even share further details in hope the numbers you see below speaks for itself. Started around $34 in 2011. These numbers are for 2 small dogs, with the majority of the increase related to the old one). Policy Information • Protected Since: 06/08/2011 • Current Monthly Premium: $431.58 • New Monthly Premium Starting in 63 Days: $1,207.12 Healthy Paws- no need for your scripted reply.