SCAMMER ALERT!!!!

I've been a loyal customer with your company since my dog Figo was a puppy—he’s now six years old. Until now, I’ve never had to file a claim, but during a recent emergency vet visit, I reached out to customer service to explain the situation and ask whether diagnostic services—such as consultations and further review of x-rays—are covered under my plan.

You are asking me for a review 5 days after I paid you YET. The insurance coverage will not begin for 2 weeks

They have really gone down hill over the years. My premium has increased by over 440% in about 10 years, with no increase in cover, and no claims on the policy. I complained and they offered a 10% decrease for a single year. They say costs have increased, but then that's funny how my premium has increased the exact same amount every year. I also note their operating profits are up 53% last year. Avoid them honestly, they trade on their previous reputation as being market leading, but they really aren't any more

Incredibly disappointed in how a presurgical exam, which is required for neuter/spay was denied as it is considered a preventative exam and therefore counts as a wellness exam. So if your dog received an annual exam within the same year it will be getting spayed or neutered, know you will have to pay for that out of pocket.

Worst company ever.

I had Healthy Paws for years. Then, all of a sudden they increased my monthly payments from $110.74 to $841.61 monthly. I called them but they could not give me an explanation for the increase. I have recommended them in the past but will now let the folks know that they may be in for an unexplained increase and since their pets are young, they will possibly check out other insurance companies. They were great until my cat got older. By that being said, I would think very hard before I would go with them again especially since my cat has been pretty healthy. Money lost monthly for me.

Ok the woman was a little short with me and I’m not hiving 5 stars because I don’t know if my issue is fixed yet. A little disappointed because the first I submitted for a refund it was so easy. Now this is too much work.

I have had Lemonade for several years, and wellness claims have always been easy. However, I just had a real claim to put in, and now they are making me jump through hoops to get my reimbursement.

Worst insurance company. Got them for my 4 month old puppy and have denied every insurance claim linking it to a skin allergy prior to getting insurance. Very disappointed. I should have stuck with a little more expensive and reliable company. I have Nationwide for my other dog who is 10 years old and have no issues.