This company has charged my American Express for over $500. I did talk with the vet. He was very good. I appreciated it. However, their website is not working properly. I cannot see where any orders are on their way to me and now Orders are duplicated due to the fact that the webpage is not working correctly. I am reporting them to the Better Business Bureau and American Express and trust pilot as a scam. Here I am with a sick cat and no medicine and don’t know when I will get any medicine. Have used all my money for them and can’t take my cat to a real vet and I guess that’s only.

Pet insurance should cover yearly vaccinations, exams and spay and neutering

I was muscled into Fetch by the Charleston Animal Society.No waiting period was the kicker, and I wanted my new best friend to be covered. Now I just want my money back.I submitted 1 claim to Fetch. Not only was the whole thing denied despite marketing that they cover all these preventative/wellness visits etc. Further, Fetch did not even apply the 310.36 to my deductible. Liars and scammers. DO Not get suckered in no matter who tells you what.

Vet is great, the issue is the shipping, it takes too long unless you pay 20+ bucks to rush the delivery. They really need to figure that part out better to make it more worthwhile to use this without charging you to transfer the prescription to someone in your city, in my opinion. No idea on the date of all this because I am still waiting on the meds for my pet, it has been that long....Don't go off the date I have to input to share this review

I don’t usually leave reviews, but Paw Protect seriously deserves one. I’m 30, I love my dog like she’s family, and vet bills can be a lot. When I had an unexpected visit, I called Paw Protect and they handled my claim while I was still on the phone. No back-and-forth, no waiting forever they just processed it and sent the money straight to my bank account within seconds. It made a stressful situation so much easier. If you're on the fence about pet insurance, this is the one I’d recommend 100%.

Filing is difficult as I have been asked to provide records other than a detailed receipt from my veterinarian

I've been a loyal customer with your company since my dog Figo was a puppy—he’s now six years old. Until now, I’ve never had to file a claim, but during a recent emergency vet visit, I reached out to customer service to explain the situation and ask whether diagnostic services—such as consultations and further review of x-rays—are covered under my plan.

I had a disappointing experience with this pet insurance company and expected better support for my pet’s needs. I wouldn’t recommend this company.

I was having a fine time with Lemonade Pet Insurance for the last four years, until this month. Even though my policy doesn't cover a lot of things (doctor's visit fees, preventive care, dental), and it's only 80% co-insurance, it saved me from needing to throw down $3K on a surgery a couple of years ago, and even that one thing made it worth it.

SCAMMER ALERT!!!!