The worst experience I've ever had with a company. After being a 10 year loyal customer to 24PetWatch - they moved my account without my approval to Hartville who then debited my account without my approval for over $3,900, more than 6x what I had been paying. They then refused to return the full amount to me. Completely unethical.

This place just take your money offer no help lies about the coverage you pay really wouldn’t recommend to anybody.

I can't believe you don't cover wellness checks. That's twice a year and one of the bigger expenses.

I am very disappointed in the amount of time it took to address my claim, 3 months. While not expecting my claim to reach my $250 deductible I was expecting the amount to be applied to my deductible. I will not renew my policy once my year is expired. I had much better service with Nationwide Pet insurance and only left due to the premium. Once again, you get what you pay for...

Not necessarily this time in particular, but claims do take a while to get paid and the monthly price increase for coverage is outrageous. I looked at other pet insurances with similar coverage and found ones much lower, I'll most likely be switching soon, even after changing my current coverage. I've used Pets Best for the past 7 years or so, but I can no longer justify the monthly cost.

Ok the woman was a little short with me and I’m not hiving 5 stars because I don’t know if my issue is fixed yet. A little disappointed because the first I submitted for a refund it was so easy. Now this is too much work.

I had Healthy Paws for years. Then, all of a sudden they increased my monthly payments from $110.74 to $841.61 monthly. I called them but they could not give me an explanation for the increase. I have recommended them in the past but will now let the folks know that they may be in for an unexplained increase and since their pets are young, they will possibly check out other insurance companies. They were great until my cat got older. By that being said, I would think very hard before I would go with them again especially since my cat has been pretty healthy. Money lost monthly for me.

Worst insurance company. Got them for my 4 month old puppy and have denied every insurance claim linking it to a skin allergy prior to getting insurance. Very disappointed. I should have stuck with a little more expensive and reliable company. I have Nationwide for my other dog who is 10 years old and have no issues.

I got a letter indicating that my dog has preexisting conditions. He is a healthy 3 year old.. no issues. I am concerned, take him to the vet with the letter and vet say… he doesn’t have those issues.. so buyer beware…let me be more specific. I volunteered to have x-rays of my dogs hips and lower back when I got him neutered. The doctor didn't see any concern but the radiologist said...the "Might" the one word excluded any coverage of of hip joint issues...period....doesn't matter if it has nothing to do with a degenerative disease. So my understanding if he hurts himself or by a accident...those hips have no coverage... even thought there was nothing wrong with him and I did the x-ray as voluntary because AKC keeps data bases on purebreds. The word MIGHT on one hip is grounds for lifetime exclusion. Second issue a vet, not his regular mad a comment about tarter...embrace said I have to get his teeth cleaned to have teeth covered...I show the vet and ...the VET SAID she WOULD NOT perform a cleaning because he does not have tartar he has stains on two teeth, I brush his teeth every day, clean his ears, brush his coat, Dremel his nails...I go over him every day... So I can't get his teethe clean, which as stated he does not need...but his coverage is excluded..so the insurance company diagnose and assigns treatment mandates with out verifying or conferring that those issues NEVER seeing it for them self's and I am not sure adjuster are veterinarians. Just be aware, any word like "Might", "maybe", "possibly"..etc. words like that, will cause exclusions in the policy. Just know... I think this is important for understanding. There was know not covered for 6 months or some other time period...I could be wrong and would love clarification... are this exclusions forever or for a time period?

My previous claim was denied for reason I didn’t understand. Now, I can’t give positive feedback yet because I’m not sure if they will approve it. I’m considering stopping or switching to another company if nothing will be covered on this one . I had been paying premiums for more than a year now which I could use to cover the expenses.