Very deceptive in its practices when you sign up

Fraudulent business practices. The website clearly stated I was purchasing a new policy for my cat. However when proceeding with checkout they charged my card three times for three different amounts claiming an old policy I had over two years ago had an outstanding balance. Yet it did not say such things when proceeding with checkout. Then they refuse to give me my money back. Steer clear of this company and move forward with something with better/clear business practices. I’ll be moving forward with my dispute with my bank. Not happy

Electronic application, paper mail response, no way to contact email or otherwise.

If you go back to edit anything or even to take a second look the information you have entered is not saved. Frustrating

Wow! On top of already exorbitant rates, I just got notice they will be raising my pets' policies by OVER DOUBLE! I have had them for years (since PetPlan), with just a few minor claims which didn't pay out much. This is absolutely ridiculous - paying more for my cats' insurance than my husband's and mine combined. Sad to think I've kept them so long. Guess I will go the route of many others and just set up a savings account for my fur-babies - wish I had done that 5 years ago. Would definitely NOT recommend.

Nothing they did was illegal. Just heartless. This is a company that only cares about making money. I was with them for 17 years. They have changed ownership and names a few times. The coverage went down and the rates kept going up.

Came up on a uk comparison site but have tried to navigate to their site 3 times for more details and fails every time with blank screens. Not much use. No issues on same day and same device with other insurers.

It's a shame I can only get one annual checkup reimbursement for my adopted dog. I'm still paying some for that checkup.

I will start this review by saying Lemonade is all online you speak to a robot pretty much 99% of the time. I filed a claim for my PARKED CAR that was hit. The car was not drivable, leaking fluid and the whole driver’s side back end was hitting the wheel. I started claim with other persons insurance and they gave me the run around. So I decided to pay my deductible with my insurance so I could get my car back quicker. Well I received my deductible back but never recouped the money out of pocket that the agent said they would fight for. Once I got my deductible back it was like hands off. They no longer held responsibility to help recoup my money even though I had an agent who collected all my receipts and said they would work to get my monies back. It was not a pleasant experience on either side of the insurance equation. Insurance is a scam. I have moved my insurance and we shall see how that goes. It’s just sad how insurance works and how much the consumer gets cheated out of what they are due. DO NOT PURCHASE LEMONADE INSURANCE!

What’s happened to Petplan?