The representative hung up on me. I called to ask about insurance for my snake who HAD a respiratory infection, which has since been resolved. He told me it counts as a pre-existing condition and I would not be able to submit a claim for a respiratory infection for six months, but tried to get me to sign up anyway for "other possible reasons to go to the vet". When I explained that there were no other reasons I'd need to take my snake to the vet, and asked what the point would be in signing up now, rather than waiting six months, he hung up on me.

I have paid for YEARS with ridiculous increasing premiums each year. When it's time to reimburse us $400 they keep saying they aren't getting all the info from our vet. Dog was in 2 days in a row and they say they only have info for 1 of the days. The vet sent it all at once, multiple times.

Who are these people giving Lemonade a 5 star review?? Perhaps they are giving 5 stars for the ease of starting a pet policy via their colorful app, or the cute way their Bot Maya talks to you via chat or the cute colors and cool name they have? They make you feel so good and make you think they are different right? I get it. That’s 5 star advertising for sure and I fell for it! Genius!

ABSOLUTELY SCAM OF A COMPANY! THEY TAKE YOUR MONTHLY PAYMENTS AND DENY EVERY CLAIM!! TERRIBLE CUSTOMER SERVICE, TOO!! DO NOT BUY! GO READ BETTER BUSINESS BUREAU REVIEWS!! BUYER BEWARE!! WORST COMPANY EVER! MAKE SURE YOU GET A CONFIRMATION OF CANCELATION OR THEY WILL KEEP CHARGING YOU!!

I cancelled this plan in April 2025, but have not received a refund.

Do NOT use PAWP! THEY ARE CROOKS!! THEY TOOK MY MONEY AND I HAD CANCELED THE SAME DAY!!. I DID NOT USE THEIR SERVICES AT ALL!! MY DOG DIED FROM CANCER!! SO IM DEALING WITH THE LOSS OF MY LABRADOR RETRIEVER AND BEING SCREWED BY PAWP!! From April 1st 2025 to present!! DO NOT USE PAWP!! YOU WILL REGRET IT!!

A perfectly healthy dog that was adopted without any known medical records does not have a pre-existing condition. Why is it so hard to find an insurance company that isn't run by scumbags.

It would be better to take your premium and put it in a savings account. They don’t pay out nearly enough to make it worth it, and they basically steal your money while your pet dies. I paid a $215 monthly premium over a 6 year period which amounts to a little over $15k. When my pet had a major medical emergency and passed away, her medical bill came to $2800. They paid less than 40% of that bill. With all due respect, SCREW that!

I was not able to purchase the same medical plan that my other 2 dogs have.

They considered everything preexisting despite a detailed letter and explanation from our vet. Unbelievable waste of money, they pretend to care about you and your pet but they will scam you.