When signing up the price changed after I received my confirmation email. Not sure if that’s normal but I feel pricing seemed not transparent.

They are quick and efficient but their prices have been increasing drastically throughout the years and I barely use it.

My cat is barely over 1 years old. I picked her up from the breeder when she was 3 months old in May of 2024. Now here in May of 2025 trupanion is raising my pets rate from $54 to $84 a month and we have never filled a claim and the cat has a perfect bill of health. They raised my premium by 56%. That is absurd. I immediately called and canceled because that is straight up a scam.

Not one claim has been approved in 8 years. We have paid over $15,000 in premiums and only denial. Total rip off.

I received a free trial of Trupanion through a breeder when I adopted my Maine Coon kitten. He had very bad diarreah when I got him home and the breeder had sent me home with worming medications. I took him for a wellness check to the vet and asked for a full fecal panel to be sure of the cause of the diarrheah. I submitted the claim and Trupanion refused to pay for the panel and sent me a long list of all the things they do not cover which seems like almost every reason you might bring a pet to the vet. They also asked for $154cnd per month if I wished to continue the coverage. What coverage? No thanks.

I haven’t received anything about coverage in the mail. No phone call. No email. Nothing. I don’t even know if we have a policy at this point.

Nothing went wrong, I just needed help with my first use of the system to receive reimbursement for vet visit.

I told one of the vets I had seen, Mary Allen, that I put my cat to sleep, she did not even say sorry nor did customer service, they just deleted the cat's account. Obviously, they have no sense of really caring about you or your pet. Getting prescriptions is difficult as they didn't have everything in their pharmacy, whether they did or it had to be transferred to another pharmacy, it took a long time to receive medications even if I paid for rush shipping. I asked once to transfer a medication to my local pet pharmacy and they sent it somewhere else. I ordered a urine test kit and the doctor sent the wrong one plus it took over a week to arrive and I could not use it, it was unopened and untouched and is not a medication, all it is is sand litter and glass test tubes, but they refused to take it back, it cost me $170. The most recent medication I ordered five days ago has still not arrived. I consider this poor customer service. The vets themselves are very good and helpful and the ability to have unlimited visits without leaving the house is terrific. But I would think twice about using them again after my subscription expires if I ever have any pets in the future.

Made a vet visit appointment. The doctor on the call could not prescribe in Arizona. Was billed for the session. Second session was with a vet. Prescription ordered. Prescription sent to bogus address and was returned by shipper. 1 week later I’m billed for vet care of $35. I cancelled all prescriptions plus some I never ordered. Tried to cancel vet care. Website simply locks in yellow screen. All chargeable items to my knowledge have been cancelled. I’d like to delete my account but there doesn’t appear to an option for that. I contacted my bank and contested all charges.

I agree with you. Stay away from Lemonade. They were once good, but unfortunately, they have gone the way to shyster insurance I received a notice of non-renewal over a water heater they believe was 18 years old. I provided pictures showing it was manufactured in 2018. they finally relented, but they increased my dwelling coverage to 600K. My hour is worth 460K in a hot market. I have zero claims history. They claimed they had to based on underwriter's algorithms. I explained they were using faulty data. I surveyed 4 insurance companies, and they all were bewildered about the water heater as they never non-renewed on that basis. They wanted to increase my rate by almost 75% I received a quote for much less dwelling coverage and a policy at a lower price that I am paying now. I have filed a complaint with the State Insurance Department.