My cat is barely over 1 years old. I picked her up from the breeder when she was 3 months old in May of 2024. Now here in May of 2025 trupanion is raising my pets rate from $54 to $84 a month and we have never filled a claim and the cat has a perfect bill of health. They raised my premium by 56%. That is absurd. I immediately called and canceled because that is straight up a scam.

Not one claim has been approved in 8 years. We have paid over $15,000 in premiums and only denial. Total rip off.

I haven’t received anything about coverage in the mail. No phone call. No email. Nothing. I don’t even know if we have a policy at this point.

I received a free trial of Trupanion through a breeder when I adopted my Maine Coon kitten. He had very bad diarreah when I got him home and the breeder had sent me home with worming medications. I took him for a wellness check to the vet and asked for a full fecal panel to be sure of the cause of the diarrheah. I submitted the claim and Trupanion refused to pay for the panel and sent me a long list of all the things they do not cover which seems like almost every reason you might bring a pet to the vet. They also asked for $154cnd per month if I wished to continue the coverage. What coverage? No thanks.

Nothing went wrong, I just needed help with my first use of the system to receive reimbursement for vet visit.

Your week care payout is pathetic

My problem it was not resolved, so I’m gonna cancel my policy

Premium almost doubled moving from Hawaii to California. None of our recent trips are covered. You need to add basic pet visits to it. Personally wouldn’t go through them after my experience. I could only imagine if my pet has to do a major procedure like some of these owners. Go elsewhere. Waiting for a cookie cutter response from their team for this.

I have had Nationwide for over a decade. My pomeranian will be 13 in September- If he makes it. He was diagnosed with congestive heart failure at the beginning of 2025. His six medications are now at $300. Per month. For the last several months Nationwide has paid zero. Z150 excuse you know- your pet has exceeded the limitations in the policy. At $210. Per month for Nationwide pet insurance, what am i paying for? A cytopoint shot now and then? I hasten to add: my dog needs these medications to stay alive. Nationwide also paid less than half of his total cardiac workup, echocardiogram, doppler, blood pressure and blood work and 2 follow up appointments doctors said he needed back in March.(with a prominent Southern California cardiology firm.) My premiums have gone up EVERY year since my dog was a puppy. What a surprise that was- even in some years where there were few or no claims. THERE HAS NEVER BEEN A YEAR IN WHICH NATIONWIDE PAID OUT MORE THAN I PAID IN. They have made money on me since 2013. Now that my priceless companion is failing, NATIONWIDE is not there for him. They wont be there for you either when the going gets rough. Either go with another company, - or better yet, SELF-insure. Nationwide is but another example of the sad state of health insurance in America today.

Pets Best wants certain documentation in a certain way. Failure to provide it EXACTLY as the want it causes claim rejection. Yet their rejection comes without specific comments on how to correct whatever error they came up with. You get a list of possible things. Around and around it goes, weeks and weeks pass, email after email after email. Phone calls don't even resolve it. Finally, if you're lucky, you correctly guess what they want and eventually they process your claim. They eventually honor their contract but by then you've spent all your emotional capital. It's almost like a corporate strategy, but I'm sure no honest business would do such a thing.