Began my dogs insurance 3 months prior to the incident happening. Was told because she had seasonal allergies 4 years ago they would not approve her claim for antibiotics on her hotspot.. it took almost 2 months to get a response regarding this claim…highly recommend saving yourself stress and time and not going with Pets Best.

What's the purpose of paying for insurance if it isn't going to cover anything? Terrible insurance. So many "rules and regulations"; robbery.

My wellness claims for a healthy dog's yearly wellness visit got denied. I paid this company for months for wellness and wasn't able to use any of the benefit because they denied claims multiple times for reasons the company would call "mistakes" when I called. It was clear they were just coming up with any reason to deny me and a total pain to deal with the claims. I dropped the coverage. It's not worth hours of my time to get a tiny bit of coverage for a simple yearly checkup.

They deny everything based on geralizatjons and diagnosis from themselves and not what doctors say. My dog had a puppy scratch on her belly and they said it was allegies even though my vet didn’t. Then they proceeded to deny anything she has ever had because it shares potential symptoms with allergies. Then there is the “we don’t raise prices based on age or claims” but then they will go and raise it every single year. I have had my dog for 5 years and each year it has gone up 20-40 %. It started at $75. Now it is up to 170 a month. This company is a scam. Avoid at all costs. They say to contact them and they will check in on it but I have spent hours and countless emails and it doesn’t do anything. I’m cancelling this month and warn you not to enroll.

Every year, Fetch will raise your premium, increase your deductible and reduce the reimbursement rate. STAY AWAY!!!! 2022 Annual Payment: $1534.14 Deductible: $350.00 Reimbursement rate - 80% 2023 Annual Payment: $2024.63 Deductible: $350.00 Reimbursement rate - 80% 2024 Annual Premium¹ $3060.87 Deductible$350 Reimbursement rate - 80% 2025 Annual Premium¹ $3531.90 Deductible $500.0 Reimbursement rate - 70%

Absolutely infuriated with ASPCA, going through the sign up process it seemed like a lovely value, and my understanding was that the preventative limits were what were always covered up to, not if my vet charged a single cent more, nothing would be covered. I feel scammed of my $120 spent on my new puppy, who went through his crucial vaccination period and I received hardly anything back from the insurance because everything cost $35 instead of $25. It makes absolutely no sense why you would refuse to pay up to your allowed amount, and instead decide to cover $0 because my bill was higher. I should be responsible for the $10 difference, not the full amount PLUS my monthly premium. Simple a scam and I will be canceling.

Horrible experience on final claim after losing our dog to cancer. I have had this insurance for 10 years. Never had a claim until March 2025 when we found out our dog had cancer. I submitted 2 bigger claims, but under $500. Another for medications and a final for euthanasia which $150. Never in the previous larger 4 claims did they ever ask for a full 10 year medical record of our dog until the final claim. Seems if a full medical record was necessary it should have been required on first claim, not after losing our dog and on the final claim. This company is unethical and I cannot help but wonder if this about getting yet another payment while they jerk us around. In response to Healthy Pets reply: No problem on requesting these records, but it should have been on the first submission - not after we lost our pet. Your company should find some compassion.

Every year, Fetch will raise your premium, increase your deductible and reduce the reimbursement rate. STAY AWAY!!!! 2022 Annual Payment: $1534.14 Deductible: $350.00 Reimbursement rate - 80% 2023 Annual Payment: $2024.63 Deductible: $350.00 Reimbursement rate - 80% 2024 Annual Premium¹ $3060.87 Deductible$350 Reimbursement rate - 80% 2025 Annual Premium¹ $3531.90 Deductible $500.0 Reimbursement rate - 70% UPDATE – May 15, 2025 I called Fetch, as instructed in their response, and was transferred to Tracy, a customer advocate—presumably a step above a typical customer service representative. Initially, Tracy offered me the same policy I had last year: $15,000 coverage, $350 deductible, and 80% reimbursement—for $360.84 per month or $4,330.08 annually. I was prepared to accept this just to maintain my coverage without further hassle. However, after checking another system, Tracy reversed her position and reverted to offering a $500 deductible with 70% coverage. When I questioned the change, she began citing company policy and individual risk assessments. The inconsistency and lack of transparency are incredibly frustrating. BEWARE! Fetch has not been the same since the change in ownership. I’m now waiting to hear back from her supervisor.

When signing up the price changed after I received my confirmation email. Not sure if that’s normal but I feel pricing seemed not transparent.

They deny everything based on geralizatjons and diagnosis from themselves and not what doctors say. My dog had a puppy scratch on her belly and they said it was allegies even though my vet didn’t. Then they proceeded to deny anything she has ever had because it shares potential symptoms with allergies. Then there is the “we don’t raise prices based on age or claims” but then they will go and raise it every single year. I have had my dog for 5 years and each year it has gone up 20-40 %. It started at $75. Now it is up to 170 a month. This company is a scam. Avoid at all costs.