If my vet prescribes it, they should cover it. One of the medications my vet prescribed had significant neurological side effects. We discontinued it immediately. The vet sold us a different medication, that is apparently not recommended by the FDA but allowed him to recover. So the choice was continue with the FDA approved meds making my dog very sick, or give nothing and hope for a miracle, or give something that actually works but is not FDA approved. My dog also would not eat anything. We tried everything. The vet sold us a few cans of a prescription diet so we could get him eat until he felt better. Disallowed... of course. I'm curious what vet on the Embrace staff made the decision to disallow a portion of my claim, or was it just some person in a cubicle with no medical knowledge. Do I trust Embrace, not entirely. We will very likely change insurance for our next dog.

I will NEVER refer anyone to Trupanion. They didn't tell me everything before I enrolled. I was told i only had to pay a 1x deductible. Man they LIED. You will have to pay a deductible for each damn condition. With other companies you only pay a deductible once a year. Now I can't switch insurance because pre existing condition. STAY AWAY from Trupanion. I don't understand why we have to satisfy a deductible for EACH condition and don't cover shots and office visit.

I paid 149 to 191 dollars a month for insurance never had a claim than my dog need surgery for this throat the bill was 6,661 l thought that l would get 70% of the bill and you paid me 3,000 telling me i reached my limit. The amount of money I paid for insurance you should have covered the 70%, I will never tell anyone to get your insurance you are a rid off oh I almost forgot I was told l could not file a claim for 1 years but still pay the monthly premium bye bye

App bounced me out on my phone. Said it was "unresponsive". Website gave me an error message that indicated it wasn't able to process the claims and apologized for inconvenience. I am tech savvy and the website is not user friendly. I tried multiple times to submit claims. The claims I have submitted are listed "on hold" and I keep submitting required invoices and they are still listed as such. 8 or more are pending. After 3 hours, I emailed per the website and am waiting to hear about next steps.

They deny everything based on geralizatjons and diagnosis from themselves and not what doctors say. My dog had a puppy scratch on her belly and they said it was allegies even though my vet didn’t. Then they proceeded to deny anything she has ever had because it shares potential symptoms with allergies. Then there is the “we don’t raise prices based on age or claims” but then they will go and raise it every single year. I have had my dog for 5 years and each year it has gone up 20-40 %. It started at $75. Now it is up to 170 a month. This company is a scam. Avoid at all costs. They say to contact them and they will check in on it but I have spent hours and countless emails and it doesn’t do anything. I’m cancelling this month and warn you not to enroll.

Lately the app and on the website, submitting a claim was has been difficult. The app froze every time I tried to choose the hospital. The same thing happened just now on the website.

Do NOT insure with Nationwide Pet Insurance!! Thousands of cancelations for no reasons. Cannot trust this insurance company for ANY type of insurance. BEWARE!!!

Began my dogs insurance 3 months prior to the incident happening. Was told because she had seasonal allergies 4 years ago they would not approve her claim for antibiotics on her hotspot.. it took almost 2 months to get a response regarding this claim…highly recommend saving yourself stress and time and not going with Pets Best.

The company does not seem to have a working telephone line. It puts you onto infinite hold and then never picks up. I have called at least six times without getting anyone to respond.

This company refuses to inform clients on internal changes. For example why do they have a different payment processing center with a different name and not send out an email saying: “Hey, so and so will appear on your next banking statement.” I am currently looking for another insurance company. Any good ones?