We have had Healthy Paws for our pets since 2010. They USED TO BE good and processed claims as advertised. Over the years they removed more and more types of services covered. Now it is HORRIBLE to get claims processed. When you call it is awful and impossible to get a straight answer. They always assure you that something will happen right away and then it doesn’t. I am now waiting FIVE MONTHS for claims to be processed. And they stack one on top of the other! They have “claims” and “tickets” and “cases” and they “send direct messages” to each other and repeated emails to me and the vet, yet nothing EVER gets resolved. We are paying over $300 PER MONTH for insurance that doesn’t pay out!!! Time to change to Costco insurance. So sick of their fawning and LIES LIES LIES.

Poor customer service. I've been with them for 2 years, and they upped my insurance by £50. I was happy to pay the extra, but now they're not honouring this and are making me get a new quote through their website which is much more expensive!

My premium went up roughly 20% with no notice and then a wellness check for my older dog was denied because we also got blood work done to check on liver levels, which were elevated a year ago. I brought this up to the company and said I could have taken my dog in for two separate appointments,(wellness check, and then go back for a blood draw) but that causes extra stress on my dog. Spot Pet Insurance said they want to do everything they can to make their customers happy, but they wouldn't move off of this claim. Clearly they don't want to do everything possible. It was a simple request given I've paid them thousands of dollars. Even if I had not have paid a lot of money already, it is still a reasonable request.

They got me to leave my trusted company to lower my house payment, then when it was time to renew they came up with all these reasons why they couldn't renew my policy, and just left me hanging.. Also I found out the coverage I had with them had no replacement Insurance. Trust me do not let them get you! do not leave your trusted homeowners insurance that you have. The coverage is bad and they leave allot out to get you a low payment up front , then when time to renew they will drop you like a cold turkey sandwich!!

Have been paying their high prices for pet illness coverage. As soon as my pup gets sick they deny the claim for 3 different reasons. Standard insurance company that will find every reason not to pay when you need them. Absolutely abhorrent.

Cat Rescued from Gas Station Living.

After 4 years of being a policy holder from Enron our dog was born you cancelled the Wellness Plan and now tell me that you will not insure her because of too many pre existing conditions - we don’t know of any pre existing conditions!!!

Dollars come first before pets

Do not trust this company. I don’t think those who got $20,000, $15,000, etc. reimbursements do not exist.

I put in a claim on March 14 and it had been over a year since my last claim. I felt it was taking so long and I never saw a direct deposit in my account, so I got online and saw that the claim had processed and they marked it "closed", however,they never paid me $279.20, which shows the amount I am due. I looked at my account and saw that somehow my direct deposit was not listed in my portal account, so I put it back in and called Healthy Paws to let them know, explained what happened and told them I put my direct deposit info back in the system. It is now May 19th and I called again TODAY, and they told me it should take 10 days from the first time I called and that I should be paid by May 23rd. Seems like a very long time since direct deposit is a very quick thing to correct. I don't have a lot of patience for insurance companies that would cancel me in an instant if I didn't pay my bill, but take their darn sweet time when they have to PAY ME.